Open to opportunities

Hugo :

@hugo1

Field Support Analyst at THS Tecnologia, supporting FDE/SP education units with hardware, software, and network incidents.

Brazil

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What I'm looking for

I’m directing my career toward IT Infrastructure and Information Security, with a focus on developing in networks, systems, and corporate environments, including cloud computing, and combining operational practice with security best practices.

At THS Tecnologia, I provide in-person Field Support in the FDE/SP project, helping users at educational units resolve technical issues. I diagnose hardware, software, and network incidents and support equipment maintenance and system configuration.

Previously, I worked as an Analista de Service Desk at Capgemini, supporting internal and external clients in corporate environments. I managed requests and incidents through ServiceNow and supported Windows and Linux systems.

At Capgemini, I also used SAP (SZ4) and Microsoft Azure to support business platforms and cloud tools, and diagnosed issues with virtual machines. My work included applying ITIL practices and contributing to incident analysis with an emphasis on information security.

I studied Information Security at Fatec Araraquara and am directing my career toward IT infrastructure and information security. I’m especially interested in developing further in networks, systems, and corporate cloud environments, including Azure.

Experience

Work history, roles, and key accomplishments

Current

Analista Field - Júnior (FDE/SP)

Current

THS Tecnologia

Apr 2026 - Present (6 months)

Atuação como Field Support em projeto da FDE/SP (Secretaria da Educação do Estado de São Paulo), prestando suporte técnico presencial a usuários em unidades educacionais.

Responsável pelo diagnóstico e resolução de incidentes relacionados a hardware, software e rede, incluindo manutenção de equipamentos, instalação e configuração de sistemas, suporte a conectividade e atendimento via chamados.

E

Analista de Service Desk

Capgemini

Jun 2024 - Jan 2026 (1 year 7 months)

Suporte técnico de TI para clientes internos e externos, garantindo a resolução eficaz de incidentes e problemas em ambientes corporativos, utilizando ServiceNow para gerenciamento de solicitações e incidentes.

Gerenciamento de sistemas operacionais (Windows, Linux), proporcionando soluções rápidas e eficazes para problemas relacionados a infraestrutura de TI e redes de computadores.

Uso de SAP