Pedro costa
@pedrocosta9
IT support intern at Secretaria Municipal de Educação handling N1 support, network incidents, and user access.
BrazilWhat I'm looking for
At Secretaria Municipal de Educação, I provide N1 technical support, triage requests, categorize incidents, and meet SLAs.
I resolve LAN and Wi-Fi connectivity incidents, configure operating systems, and manage user access through Active Directory. I also support Microsoft 365 and remote access for end users.
I'm studying Information Technology Management at FATEC Bragança Paulista and developing skills in Power BI, databases, Google Cloud, and computer networks. While my current experience is in technical support, I'm interested in transitioning to data analysis.
Experience
Work history, roles, and key accomplishments
Estagiário de Suporte em TI
Secretaria Municipal de Educação
Jan 2026 - Present (9 months)
Provided N1 technical support, triaging requests, categorizing incidents, and meeting SLAs. Resolved network connectivity issues, configured operating systems, managed Active Directory access, and supported Microsoft 365 and remote access.
Education
Degrees, certifications, and relevant coursework
FATEC Bragança Paulista
Tecnólogo, Information Technology Management
Pursuing a degree in Information Technology Management, covering IT infrastructure, databases, computer networks, IT governance (ITIL), and cybersecurity.
Google Cloud
Google Cloud Foundations, Cloud Computing
Completed a course on cloud services deployment as part of Google Cloud Foundations.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
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