Hope Okorougo

I've built onboarding and enablement programs at Zillow Group, including a standardized engineering onboarding experience that reduced manager setup time by 50% and reached 95% completion within 30 days.

I led Zillow's enterprise AI platform rollout and change management across 6,000+ employees, expanding quality operations from 3% manually sampled review to 100% AI-assisted visibility. I also managed a 55-project portfolio across seven business units, spanning sales enablement, leadership accountability, and operational training.

At LinkedIn, I mentored 120+ new hires and delivered 100+ hours of global live onboarding and assessment for policy-sensitive Trust & Safety work. At Chipotle, I developed training for systems, brand standards, and support workflows, including national campaign enablement that contributed to 800,000+ in user traction and a 20% increase in sales transactions.

I bring a learning-design foundation across instructor-led, virtual, and eLearning delivery, supported by an MS in Learning Design and Technology. I enjoy turning complex workflows, changing standards, and new tools into clear learning experiences people can use.