Open to opportunities

Hope Michael

@hopemichael

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Dedicated customer care representative with 6 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that fosters teamwork and offers opportunities for professional growth.

I am a dedicated and detail-oriented customer care representative with over six years of experience in the field. My professional journey has equipped me with exceptional communication skills and a strong ability to maintain and satisfy client requests, inquiries, and complaints. I thrive in team environments and am eager to achieve greater goals while contributing to the success of my organization.

Throughout my career, I have worked with reputable companies such as the National Health Insurance Company and Busmanity Nationwide Charter Bus, where I honed my skills in customer service, problem resolution, and account management. I take pride in my meticulous record-keeping and my ability to adapt to various CRM systems, ensuring that customer interactions are handled with care and professionalism.

My educational background includes a BBA with a specialization in 360 marketing, and I am currently pursuing a certificate in Customer Care Services. I am fluent in English and possess strong organizational skills, which enable me to manage multiple tasks effectively while providing exceptional service to clients.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Busmanity Nationwide Charter Bus.Com

Jan 2022 - Dec 2023 (1 year 11 months)

Created bus reservations for individuals, groups, and companies, and generated invoices and quotes for each booked trip. Resolved problems and provided services through live chats and emails, updating web pages and handling insurance issues using a CRM system.

Invoicing Live Chat Support Email Support CRM Systems Web Content Management Customer Service Communication

Patient Coordinator

Orthodontic Experts Dental Clinic

Jan 2019 - Dec 2021 (2 years 11 months)

Scheduled appointments for patients, organized billing and receipts, and made outbound calls to remind patients of their appointments. Provided counsel and information about the clinic, resolving any emerging issues with accuracy and efficiency.

Scheduling Billing Customer Service Problem Solving Data Management Clinic Operations

Customer Care Representative

National Health Insurance Company

Jan 2016 - Dec 2019 (3 years 11 months)

Helped customers with their insurance claim needs and maintained meticulous, secured records of sensitive financial and personal information. Reported new insurance claim formats and responded to telephone inquiries about the company's health insurance, also managing and adjusting customer accounts over time.

Financial Reporting Account Management Microsoft Office Google Workspace CRM Systems Customer Service Data Entry Communication

Education

Degrees, certifications, and relevant coursework

Eastern University

BBA in Specialization in 360 marketing, 360 Marketing

Completed a Bachelor of Business Administration with a specialization in 360 marketing. Gained comprehensive knowledge in various marketing strategies and business operations.

University of Lagos

Medical Laboratory and Technology, Medical Laboratory and Technology

Completed studies in Medical Laboratory and Technology. Acquired skills and knowledge relevant to laboratory procedures and medical technology.

Udemy

Certificate in Customer Care Services, Customer Care Services

Obtained a certificate in Customer Care Services. Developed essential skills for effective customer interaction, problem resolution, and service delivery.