Open to opportunities

Hope Alidu

@hopealidu

Customer support supervisor resolving real estate inquiries through phone, email, and live chat—keeping CRM records accurate.

Nigeria

Message

What I'm looking for

I’m looking for a remote customer service role where I can handle enquiries and complaints via phone, email, and chat, maintain accurate CRM records, and work with internal teams to deliver fast, reliable resolutions.

In real estate at Khole Homes, I supervised daily customer service operations and handled customer enquiries across phone, email, and online channels.

I kept accurate CRM records, coordinated with internal teams to resolve issues promptly, and trained new customer service staff.

Before that, at Summit Estate in Abuja, I assisted customers with enquiries and service requests, handled complaints professionally, and followed up until resolution.

Earlier in my career, I supported students and staff at Federal University Dutsin-Ma by managing digital records with KOHA and delivering reliable, customer-focused help.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

Khole Homes

Jan 2024 - Jan 2025 (1 year)

Supervised daily customer service operations, responded to enquiries via phone, email and online channels, maintained CRM records, coordinated with internal teams, and trained new staff.

Customer Support Zendesk Freshdesk CRM Systems Ticket Management Complaint Resolution Data Entry Microsoft Office Google Workspace Zoom Microsoft Teams Time Management Problem Solving Written Communication Verbal Communication

Customer Service Representative

Summit Estate

Jan 2022 - Jan 2024 (2 years)

Assisted customers with enquiries and service requests, handled complaints professionally, updated customer records, and built positive relationships.

Customer Support Complaint Resolution Data Entry Written Communication Verbal Communication