Looking for a job

hongfu zhang

@hongfuzhang

I guide clients through complex healthcare information and build trusted relationships that drive operational and sales outcomes.

Canada

Message

What I'm looking for

I'm looking for a customer success or customer operations role where I can guide clients through complex information, coordinate across stakeholders, build trusted relationships, and contribute to strong service outcomes.

I've managed 500+ patient and family consultations in a family business in China, explaining surgical procedures, risks, and insurance options in clear, client-friendly language.

I coordinate with physicians and hospital department heads, maintain accurate patient records, and provide timely follow-up that supports continuity throughout complex consultation processes.

Previously, at Jinan JieAnJia Trading Co., Ltd., I grew a new hospital territory from zero to 35–50 monthly units and generated RMB 400,000 in revenue within nine months. I bring bilingual English-Mandarin communication, needs identification, account follow-up, and data-informed coordination to customer operations and client-facing roles.

Experience

Work history, roles, and key accomplishments

Client Relations & Operations Coordinator

Family Business

Aug 2025 - Feb 2026 (6 months)

Managed 500+ patient and family consultations, explaining surgical procedures, risks, and insurance options. Maintained patient records, provided follow-up, and coordinated with physicians to ensure accurate guidance.

Client Relations Patient Consultations Records Management Communication Skills Coordination Follow up

Sales Representative

Jinan JieAnJia Trading Co., Ltd.

Feb 2021 - Dec 2021 (10 months)

Grew a new hospital territory from zero to 35-50 units in monthly sales, generating RMB 400,000 in revenue within nine months. Built relationships with physicians and hospital stakeholders, identified needs, and introduced product solutions.

Sales Territory Development Relationship Management Needs Identification Product Communication Account Follow up Sales Tracking