Chardae P

I’ve worked across clinics and media operations, from partnering with patients on treatment explanations to coordinating day-to-day workflows that keep things moving smoothly. At Elite BodySculpture, I handled prospecting, explained injectables like Botox and fillers alongside laser therapies and skincare regimens, and built customized plans with safety and natural results in mind.

At Sick Kids Hospital, I streamlined patient referral processes and managed confidential health documents using a tracking system to hit a 95% accuracy rate by December 2022. I also collaborated with nurses and physicians to build and maintain patient relationships, while completing administrative tasks and maintaining clean records.

Earlier, I supported customer-facing teams at SmileDirectClub, where I managed dental team account work, led training for customer service representatives, and helped reduce response times. Before that, I de-escalated challenging situations to lower customer complaints and keep the service environment positive.