At a multi-location spa in Markham, I manage roughly 90 daily client interactions, coordinate 30 group bookings weekly, and schedule 10 practitioners across three locations. I redesigned insurance booking workflows, increased insurance bookings, enrolled more than 100 membership clients, and reduced missed appointments by over 50%.
I’ve also maintained WordPress websites and digital content for Flybear Printing, managed restaurant operations at Mr. Sun Bubble Tea Shop, and coordinated high-volume client case records at Pacston Technology Group. Across operations, marketing, and client services, I build SOPs, resolve complex concerns, improve workflows, and communicate effectively in English, Mandarin, and Cantonese.
