Open to opportunities

Holly Smith

@hollysmith2

Message

Experienced administrative manager with a focus on customer service excellence.

Canada

Message

What I'm looking for

I am looking for a role that values customer service and operational excellence, with opportunities for growth.

I am an accomplished Administrative Manager with extensive experience in customer service and operations management. My career spans over a decade, during which I have honed my skills in community sales campaign creation, event management, and administrative processes. I thrive in dynamic environments where I can leverage my expertise to enhance operational efficiency and customer satisfaction.

Currently, I serve as an Administrative Manager at RALC Consulting Services, where I oversee customer service sales follow-up and community campaigns. My previous roles at the Metropolitan School of Hospitality and Spruce Chateau have equipped me with a strong foundation in event planning, marketing, and vendor management. I take pride in my ability to listen to guests and understand their needs, ensuring a positive experience for all stakeholders involved.

Throughout my career, I have demonstrated a commitment to excellence in customer service, collaborating with various professionals and regulatory departments to streamline operations. I am passionate about creating effective policies and procedures that enhance the efficiency of business operations, and I am eager to bring my skills to a new opportunity where I can continue to grow and make a significant impact.

Experience

Work history, roles, and key accomplishments

Current

Administrative Manager

Current

RALC Consulting Services

Jan 2025 - Present (6 months)

Managed customer service sales follow-up and community sales campaign creation. Oversaw transaction review and management processes.

Customer Service Sales Campaign Management Administrative Support

Administrative Manager

Metropolitan School of Hospitality

Jan 2024 - Present (1 year 6 months)

Administered course registrations, coordinated events, and managed prospecting campaigns. Assisted graduate students with job placement and served as the primary point of contact for inquiries.

Event Coordination Marketing Customer Service

Customer Service Administrative Manager

Spruce Chateau

Aug 2022 - Present (2 years 11 months)

Managed boutique bed and breakfast operations, including scheduling, marketing, and customer service. Oversaw event planning, vendor management, and budget control.

Hospitality Management Event Planning Customer Service Inventory Management Vendor Management

Customer Service Administrative Manager

Realty A La Carte

Jan 2010 - Present (15 years 6 months)

Collaborated with professionals and regulatory departments, reviewing transactions and ensuring compliance. Managed and trained staff, developed policies, and created marketing materials.

Compliance Staff Training Policy Development Graphic Design

Education

Degrees, certifications, and relevant coursework

Reeves College

Diploma, Graphic Design & Marketing

Completed a comprehensive program in Graphic Design and Marketing. Developed skills in visual communication, branding, and digital marketing strategies.

University of Waterloo

Diploma, Economic Development

Acquired knowledge in economic development principles and practices. Focused on strategies for community growth and sustainability.

Memorial University of Newfoundland

Diploma, Adult Teaching

Undertook studies in adult teaching methodologies and educational practices. Gained expertise in designing and delivering effective learning experiences for adult learners.

College of North Atlantic

Diploma, Business Administration

Completed a program focused on business administration with an emphasis on executive assistant roles. Developed strong organizational, administrative, and communication skills.