Looking for a job

Hitarth Dholakia

@hitarthdholakia

Customer Success and SaaS implementation leader at Sirionlabs India Pvt Ltd., deploying AI agents for contract intelligence and procurement.

India

Message

At Sirionlabs India Pvt Ltd., I managed enterprise customer relationships and led SaaS Contract Lifecycle Management implementations, from requirements and solution design through go-live.

I implemented AI-powered agents for contract intelligence and legal document analysis, supporting clause deviation analysis, issue detection, intelligent redlining, and contract risk assessment. I also implemented integrations between Sirion CLM and platforms including Oracle, SAP, SAP Ariba, ORO, Adobe Acrobat Sign, and DocuSign.

At Zycus Infotech Ltd, I led AI-powered agents across the Source-to-Pay lifecycle, including supplier identification, bid analysis, contract risk detection, and routing of 3-way match exceptions. I also built an AI-driven Spend Analytics and Supplier Intelligence framework to surface cost opportunities and procurement risks.

Earlier, at GEP Solutions India Pvt. Ltd, I managed Spend Analytics for global clients and analyzed $75B in spend. My experience also includes cost management and analytics at Nomura Services India Pvt Ltd and Spend Analytics implementation work at Zycus Infotech Ltd.

Experience

Work history, roles, and key accomplishments

Senior Manager Customer Success

Sirionlabs India Pvt Ltd.

Feb 2025 - Jun 2026 (1 year 4 months)

Managed a multimillion enterprise portfolio with accountability for retention, renewals, and revenue growth. Led end-to-end SaaS CLM implementations and AI-powered contract intelligence initiatives.

Customer Success Management Account Management SaaS Implementation Contract Lifecycle Management AI Oracle SAP SAP Ariba Adobe Sign Docusign Project Management Stakeholder Management

Program Director

Zycus Infotech Ltd

Apr 2020 - Nov 2024 (4 years 7 months)

Managed a portfolio of 30+ US accounts, achieving 93% revenue retention and 10%+ upsell. Led AI-led procurement transformation and SaaS implementations, and managed a team of 25+ members.

Account Management Customer Success SaaS Implementation AI Spend Analytics Supplier Intelligence Product Management Team Management QBR Cross Selling

Delivery Manager

GEP Solutions India Pvt. Ltd

Jan 2015 - Apr 2020 (5 years 3 months)

Managed Spend Analytics for 15+ global clients and implemented SaaS Spend Analytics solutions for 5-6 new accounts annually. Analyzed $75B in spend, delivering insights for cost reduction and compliance.

Spend Analytics SaaS Implementation Project Management Customer Retention Upselling Cross Selling team development Automation

Assistant Manager Cost Management & Analytics

Nomura Services India Pvt Ltd

Nov 2011 - Dec 2014 (3 years 1 month)

Performed NPE spend analysis and global vendor cost transparency reporting. Implemented supplier performance management and supported annual spend budgeting.

Spend Analysis Vendor Management Supplier Performance Budgeting Sourcing Spend Analytics

Project Lead

Zycus Infotech Ltd

Jul 2007 - Oct 2011 (4 years 3 months)

Managed and delivered multiple Spend Analytics solution implementation projects. Executed around 150 proof of concepts with a 25% conversion rate and led a 230k data cleansing project.

Spend Analytics Project Management Data Cleaning Proof of Concept solution implementation Customer Requirements