Open to opportunities

Aditi Gupta

@aditigupta8

Message

Program and delivery leader driving enterprise ERP/WMS/OMS implementations to stable go-lives.

India

Message

What I'm looking for

I’m looking to lead complex enterprise implementations end-to-end, manage delivery risk and stakeholder alignment proactively, and deliver measurable outcomes—while building practical playbooks that stabilize execution when plans change.

I’m a program management and enterprise implementation leader with 11 years across pre-sales, business analysis, enterprise accounts, and delivery in retail tech and enterprise SaaS. I work best “in the messy middle,” aligning client expectations, system realities, and team bandwidth to make execution succeed anyway.

Currently at Increff, I lead complex ERP, WMS, and OMS implementations for enterprise retail and supply chain businesses across India, MENA, and Europe—owning the full lifecycle from scoping and formal sign-off through payload mapping, UAT, and go-live. I prioritize across 7+ concurrent implementations, built implementation playbooks for a 15-member delivery team, and actively manage delivery risk by resetting stakeholder expectations before delays compound, including flagship greenfield multi-country delivery where I built the approach from scratch.

Experience

Work history, roles, and key accomplishments

Current

Projects & Solutions Manager

Current

Increff

Jun 2024 - Present (2 years)

Lead end-to-end ERP, WMS, and OMS integrations for enterprise retail and supply chain brands globally, from scope sign-off through payload mapping, UAT, and go-live. Owns delivery risk management across 7+ concurrent implementations and builds standardized playbooks for a 15-member delivery team, including greenfield multi-country rollouts.

ERP Implementation WMS Delivery Management Stakeholder Management

Senior Manager, Customer Success

Shiprocket Omuni Limited

Apr 2021 - May 2024 (3 years 1 month)

Owned customer success and onboarding for 18+ enterprise retail accounts, aligning success goals to operational KPIs to drive INR 30Cr+ ARR. Built onboarding playbooks that reduced onboarding time by 2 weeks and generated INR 4Cr net new revenue in FY24, improving account engagement 1.5x YoY and NPS from 6 to 7.

& Customer Success Enterprise Onboarding KPI Management NPS Revenue Expansion Stakeholder Management Project Planning

Account Management Specialist

Bizongo

Feb 2019 - Mar 2021 (2 years 1 month)

Managed key accounts across supply chain and packaging, delivering 110% revenue growth from existing clients through tighter inventory planning and proactive order management. Oversaw 20,000+ monthly shipments while maintaining SLA adherence, and revived 3 dormant accounts within 3 months by rebuilding trust through structured engagement.

Account Management Inventory Planning Order Management SLA Management Supply Chain Operations Revenue Growth Customer Engagement

Business Analyst (Pre-Sales)

Coforge

Jun 2015 - Jan 2019 (3 years 7 months)

Worked on pre-sales and business analysis for enterprise deals, including requirement gathering, solutioning, and functional documentation. Led requirements gathering for an Airline Loyalty Management System (feasibility validation, scope definition, stakeholder sign-off) and supported RFP/RFI responses across 10+ enterprise deals contributing to a 40% deal conversion rate.

Pre sales Support Business Analysis Requirement gathering RFP Responses