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@peekintonatureuser
Skilled Customer Success Manager with 13+ years of experience.
I am a Customer Success Manager with over 13 years of experience in the IT industry, specializing in customer success management, financial analysis, and cloud cost management. My expertise includes optimizing cloud costs using tools like Cloudability, and I have a proven track record of enhancing customer satisfaction through personalized success strategies. I thrive in dynamic environments, leveraging my analytical skills to deliver impactful results.
In my current role as a Senior Customer Success Manager at IBM, I have successfully implemented strategies that have improved customer journeys and satisfaction. I have built strong relationships with clients, managed renewals effectively, and identified upsell opportunities, contributing to significant revenue growth. My experience in leading teams has resulted in increased client retention and improved customer outcomes.
I am passionate about driving success for both customers and organizations, and I am seeking a rewarding career opportunity where I can continue to contribute to company success while further developing my skills in customer success management and cloud financial governance.
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Work history, roles, and key accomplishments
IBM
Dec 2023 - Present (1 year 11 months)
Enhanced customer satisfaction by implementing personalized success strategies for key accounts. Managed cloud cost optimization and budgeting for clients, established strong client relationships, and trained new Customer Success Managers. Achieved revenue targets through effective management of renewals and upsell opportunities.
Kyndryl Solutions Private Limited
Nov 2021 - Apr 2023 (1 year 5 months)
Designed and implemented financial governance policies for public cloud. Proficient in FinOps tools and helped customers manage cloud budgets and savings plans. Analyzed key metrics for cost optimization and collaborated with cross-functional teams.
Peek Into Nature
Oct 2020 - Oct 2021 (1 year)
Led product design and development, conducted market research, and managed product pricing and stakeholder relationships. Focused on creating innovative solutions in the nature sector.
Tyfone Inc.
May 2020 - Oct 2020 (5 months)
Defined product requirements and managed the implementation of Zelle Payments. Conducted gap analysis and vendor management while driving cloud data analysis and preparing wireframes.
Shell India Markets Pvt Ltd
Feb 2016 - Mar 2020 (4 years 1 month)
Performed IT infrastructure cost reporting and analysis, focusing on budgeting and forecasting for cloud infrastructure costs. Managed significant budgets and provided trend analysis to top management.
Societe Generale
Feb 2013 - Nov 2015 (2 years 9 months)
Conducted business analysis and developed data flow diagrams. Defined customization needs and managed budgeting for cloud infrastructure costs, contributing to regulatory reporting and operational risk management.
ANZ BANK
Jun 2009 - Apr 2010 (10 months)
Managed daily task planning and quality testing for remittance accounts. Provided regular SLA reporting to top management.
Tata Consultancy Services
Sep 2007 - May 2009 (1 year 8 months)
Handled cash reconciliation of Nostro accounts using Smart Stream Reconciliation tool. Investigated discrepancies and ensured accurate financial reporting.
Degrees, certifications, and relevant coursework
MBA, Business Administration
2010 - 2012
B.Com, Commerce
2004 - 2007
Software and tools used professionally
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