Hiroko Roberson
@hirokoroberson
Experienced customer service supervisor with a background in tourism management.
What I'm looking for
I am a dedicated professional with over 10 years of experience in sales and customer service, having worked in both Japan and Canada. My journey began with a Bachelor of Arts in English Literature and Language from Konan University, followed by a diploma in Tourism Management from the College of the Rockies. This educational background has equipped me with the skills necessary to excel in diverse environments.
Currently, I am a Food Service Worker at Interior Health, where I apply my customer service expertise to ensure a positive dining experience for all. My previous roles, including Customer Service/Translator for J-Subculture and Administrative Assistant at Heritage Inn, have honed my ability to communicate effectively and manage various tasks efficiently. I am passionate about delivering exceptional service and continuously seek opportunities to grow and contribute to my team.
Experience
Work history, roles, and key accomplishments
Food Service Worker I
Interior Health
Jun 2024 - Present (1 year)
Responsible for preparing and serving food in a healthcare setting, ensuring adherence to food safety standards. Managed inventory and maintained cleanliness of the kitchen and dining areas.
Customer Service / Translator
J-Subculture
May 2021 - Feb 2025 (3 years 9 months)
Provided comprehensive customer support for an online platform, resolving inquiries and ensuring customer satisfaction. Translated various documents and communications between Japanese and English.
Administrative Assistant / Front Desk Attendant
Heritage Inn
Jan 2023 - Jan 2024 (1 year)
Managed front desk operations, including guest check-ins/outs and reservations, while providing administrative support. Handled inquiries, maintained records, and ensured smooth daily operations.
Cleaner
Broadstreet Properties Ltd.
Oct 2021 - Apr 2022 (6 months)
Performed general cleaning duties for residential properties, ensuring high standards of cleanliness and hygiene. Managed cleaning supplies and equipment efficiently.
Lead Housekeeper and Room Attendant
Heritage Inn
May 2021 - Sep 2021 (4 months)
Supervised housekeeping staff and ensured rooms were cleaned to hotel standards. Performed room attendant duties, maintaining cleanliness and guest satisfaction.
Volunteer
Prestige Rocky Mountain Resort
Feb 2020 - Mar 2020 (1 month)
Assisted with various resort operations, supporting staff and enhancing guest experience. Contributed to maintaining a welcoming and organized environment.
Sales Supervisor
Umeda Arts Theater
Apr 2014 - Jul 2019 (5 years 3 months)
Supervised a sales team, overseeing daily operations and ensuring sales targets were met. Trained new staff and implemented strategies to enhance customer satisfaction and revenue.
Education
Degrees, certifications, and relevant coursework
College of the Rockies
Diploma, Tourism Management
Earned a diploma in Tourism Management at College of the Rockies.
Konan University
Bachelor of Arts, English Literature and Language
Studied English Literature and Language at Konan University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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