Hiroko Roberson - Food Service Worker I - Interior Health | Himalayas
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Open to opportunities

Hiroko Roberson

@hirokoroberson

Experienced customer service supervisor with a background in tourism management.

Canada

What I'm looking for

I am looking for a role that values customer service excellence and offers growth opportunities.

I am a dedicated professional with over 10 years of experience in sales and customer service, having worked in both Japan and Canada. My journey began with a Bachelor of Arts in English Literature and Language from Konan University, followed by a diploma in Tourism Management from the College of the Rockies. This educational background has equipped me with the skills necessary to excel in diverse environments.

Currently, I am a Food Service Worker at Interior Health, where I apply my customer service expertise to ensure a positive dining experience for all. My previous roles, including Customer Service/Translator for J-Subculture and Administrative Assistant at Heritage Inn, have honed my ability to communicate effectively and manage various tasks efficiently. I am passionate about delivering exceptional service and continuously seek opportunities to grow and contribute to my team.

Experience

Work history, roles, and key accomplishments

IH
Current

Food Service Worker I

Interior Health

Jun 2024 - Present (1 year)

Responsible for preparing and serving food in a healthcare setting, ensuring adherence to food safety standards. Managed inventory and maintained cleanliness of the kitchen and dining areas.

J-

Customer Service / Translator

J-Subculture

May 2021 - Feb 2025 (3 years 9 months)

Provided comprehensive customer support for an online platform, resolving inquiries and ensuring customer satisfaction. Translated various documents and communications between Japanese and English.

BL

Cleaner

Broadstreet Properties Ltd.

Oct 2021 - Apr 2022 (6 months)

Performed general cleaning duties for residential properties, ensuring high standards of cleanliness and hygiene. Managed cleaning supplies and equipment efficiently.

HI

Lead Housekeeper and Room Attendant

Heritage Inn

May 2021 - Sep 2021 (4 months)

Supervised housekeeping staff and ensured rooms were cleaned to hotel standards. Performed room attendant duties, maintaining cleanliness and guest satisfaction.

PR

Volunteer

Prestige Rocky Mountain Resort

Feb 2020 - Mar 2020 (1 month)

Assisted with various resort operations, supporting staff and enhancing guest experience. Contributed to maintaining a welcoming and organized environment.

Education

Degrees, certifications, and relevant coursework

CR

College of the Rockies

Diploma, Tourism Management

Earned a diploma in Tourism Management at College of the Rockies.

KU

Konan University

Bachelor of Arts, English Literature and Language

Studied English Literature and Language at Konan University.

Tech stack

Software and tools used professionally

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