Hiroko Roberson

Responsible for preparing and serving food in a healthcare setting, ensuring adherence to food safety standards. Managed inventory and maintained cleanliness of the kitchen and dining areas.

Provided comprehensive customer support for an online platform, resolving inquiries and ensuring customer satisfaction. Translated various documents and communications between Japanese and English.

Managed front desk operations, including guest check-ins/outs and reservations, while providing administrative support. Handled inquiries, maintained records, and ensured smooth daily operations.

Performed general cleaning duties for residential properties, ensuring high standards of cleanliness and hygiene. Managed cleaning supplies and equipment efficiently.

Supervised housekeeping staff and ensured rooms were cleaned to hotel standards. Performed room attendant duties, maintaining cleanliness and guest satisfaction.

Assisted with various resort operations, supporting staff and enhancing guest experience. Contributed to maintaining a welcoming and organized environment.

Supervised a sales team, overseeing daily operations and ensuring sales targets were met. Trained new staff and implemented strategies to enhance customer satisfaction and revenue.

Earned a diploma in Tourism Management at College of the Rockies.

Studied English Literature and Language at Konan University.