Open to opportunities

Ana Sofia Ceballos

@anasofiaceballos

Message

I am a bilingual customer service and hospitality specialist skilled in guest relations, sales, and team leadership.

Canada

Message

What I'm looking for

I seek a bilingual, customer-facing role in hospitality or customer service that leverages my sales training, team leadership, and social media skills, with opportunities for growth and mentorship.

I am a Bachelor’s Degree student in Commerce with over three years of hands-on experience in customer service, sales, and client support. I focus on creating welcoming guest experiences and resolving issues efficiently while exceeding expectations.

In my current role I was promoted to Hostess Lead for outstanding performance and I supervise and train front desk teams, manage reservations, and optimize guest flow to drive table sales. I have developed and delivered comprehensive sales training programs, conducted performance reviews, and provided one-on-one coaching.

I also served as a remote Community Manager creating social content, monitoring audience feedback, and coordinating team events. I bring strong interpersonal skills, active listening, bilingual communication, and a proven ability to adapt across hospitality, sales, and digital community roles.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Lead

Current

Cactus Club Cafe

Jul 2024 - Present (1 year 1 month)

Promoted to Hostess Lead in Apr 2025; supervised and trained host team, optimized reservations to maximize seating and ensured efficient guest flow.

Customer Service Sales Leadership Interpersonal Communication Team Supervision Conflict Resolution

Community Manager

Ynusual Studio

Nov 2023 - Jul 2024 (8 months)

Managed online audience engagement and reporting, generated social media content to attract customers, and coordinated team events to boost community activity.

Community Management Content Creation Customer Service Event Coordination

Bilingual Sales & Customer Service Trainer

Teleperformance

Feb 2023 - Nov 2023 (9 months)

Developed and implemented comprehensive sales training programs, analyzed customer feedback to identify skill gaps, and recruited, trained and mentored new team members.

Sales Training Customer Service Bilingual Support Coaching Performance Analysis Recruitment