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Himanshu Singh

@himanshusingh3

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Experienced Business Excellence Manager driving project success and innovation.

India

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What I'm looking for

I am looking for leadership roles that foster innovation and collaboration, with opportunities for growth and impact.

I am an accomplishment-driven professional with nearly 10 years of extensive experience in project management and business analytics across various industries. Currently, I lead project planning and execution as a Business Excellence Manager at SBI Card, Gurugram, where I ensure the timely and budget-compliant completion of all implementation phases. My strong foundation in technology, coupled with a comprehensive understanding of technological aspects, has enabled me to orchestrate successful implementations that enhance customer satisfaction.

Throughout my career, I have demonstrated my ability to partner with stakeholders to resolve issues during the implementation process, monitor project facets, and scrutinize performance metrics to achieve project goals. I have successfully implemented an ideation program that fosters a culture of innovation and problem-solving within the organization. My leadership skills, combined with my strong business acumen, allow me to convert visuals into reality and drive optimization by identifying areas for improvement.

Experience

Work history, roles, and key accomplishments

Current

Business Excellence Manager

Current

SBI Card

Feb 2019 - Present (6 years 5 months)

Led the formulation and execution of project plans, ensuring timely and within budget completion of all implementation phases. Spearheaded the successful implementation of the ideation program and ASBR software, enhancing innovation and customer satisfaction through advanced IVR capabilities.

Project Management Business Analytics Stakeholder Management ASBR Software IVR Customer Experience

Assistant Manager M.I.S

Naaptol Shopping Ltd.

Apr 2016 - May 2018 (2 years 1 month)

Developed and implemented a real-time dynamic analytics system, providing actionable insights that improved operational efficiency and customer service by 65%. Managed the Work Force Management and analytics team, monitoring key business drivers and contributing to complex business decisions.

Business Intelligence Data Analysis

Associate

Dell International Service

May 2015 - Mar 2016 (10 months)

Compiled critical issues related to laptop support, facilitating effective resolution by upper-level management. Conducted daily discussions with teams, emphasizing insights from extensive data sets, and implemented best practice sessions.

Technical Support Laptop Troubleshooting Data Analysis Windows 10 Microsoft Windows

Associate (HP Process)

Wipro Pvt. Ltd.

Mar 2014 - Mar 2015 (1 year)

Addressed customer concerns related to HP manufactured printers, troubleshooting technical issues as per organizational training. Displayed a high degree of patience and excellent listening skills, ensuring effective resolution of customer queries.

Customer Service Technical Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Sharda University

Bachelor of Technology, Electronics and Communication Engineering

Completed a Bachelor of Technology in Electronics and Communication Engineering. Gained foundational knowledge in engineering principles and practices.