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Shilpa Adane

@shilpaadane

Message

I've delivered complex IT service, onboarding, and transition projects across global enterprise clients.

India

Message

What I'm looking for

I'm looking to lead and coordinate complex projects where I can improve delivery processes, align stakeholders, manage service outcomes, and drive measurable client and operational results.

I've delivered onboarding, transition, implementation, and IT service projects for Zalando, Amazon, Tata Consultancy Services clients, and global enterprise teams. At Zalando, I onboarded more than 40 business clients and reduced onboarding time by 50% through streamlined processes and Salesforce.

I've led ServiceNow deployments, EDI implementation, service-management governance, and cross-functional delivery, achieving a 99% on-time, under-budget project completion rate. My work has improved operational efficiency, client satisfaction, incident reduction, and service delivery through structured processes, stakeholder coordination, training, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Business Onboarding Manager

Zalando

Aug 2020 - Feb 2021 (6 months)

Led cross-functional teams to onboard over 40 new business clients on the Zalando platform. Developed streamlined onboarding processes, reducing onboarding time by 50%.

Salesforce EDI Stakeholder Management Training Process Improvement

Loss Prevention Intern

Amazon

Jun 2019 - Nov 2019 (5 months)

Reduced inventory discrepancies by 15% through detailed audits and implemented loss prevention strategies. Identified process gaps and implemented changes, decreasing security incidents by 32%.

Inventory Auditing Loss Prevention Process Improvement Data Analysis

Transition Lead

Tata Consultancy Services

Jun 2016 - May 2017 (11 months)

Administered customer requirements and steered project life cycles for Ericsson. Improved client satisfaction by 15% with tailored DevOps solutions and conducted training workshops.

DevOps Project Management Stakeholder Management Training Requirements Analysis

Change Process Manager & Business Analyst

Tata Consultancy Services

Jan 2015 - Jun 2016 (1 year 5 months)

Monitored KPIs and SLA processes, identified automation opportunities, and coordinated with L3/L4 teams to automate 18 CRs, saving 1.5 manual hours daily. Presented governance dashboards to clients.

ITIL Service Management Automation KPI Monitoring SLA Management Dashboarding

Implementation Consultant

Tata Consultancy Services

Oct 2013 - Dec 2014 (1 year 2 months)

Gathered client requirements and managed deployment of ServiceNow, improving operational efficiency by 15%. Achieved 99% project completion rate on time and under budget.

ServiceNow Project Management Risk Analysis Training Requirements Gathering

IT Service Desk Manager

Tata Consultancy Services

Feb 2013 - Nov 2013 (9 months)

Set up HP Service Manager and documented SOPs. Managed service operations to meet SLAs and built a knowledge bank from ticket analysis.

HP Service Manager (HPSM)ITSM SLA Management Documentation Training

Service Desk Quality Analyst

Tata Consultancy Services

Jun 2011 - Jan 2013 (1 year 7 months)

Managed a team supporting over 200 IT services for Toys R Us. Improved customer satisfaction by 25% and reduced call resolution time by 15% through training and quality initiatives.

Quality Assurance Team Management Customer Satisfaction Data Analysis Training

Service Desk Analyst

Tata Consultancy Services

Jan 2008 - May 2010 (2 years 4 months)

Provided B2B technical support for Deutsche Bank, configuring and troubleshooting applications and networking. Led a Citrix to VDI transition project for 400 employees.

Technical Support Citrix VDI Troubleshooting Project Management