Rosy Mishra
@rosymishra
Strategic project manager in BFSI driving IT, operations, and compliance excellence.
IndiaWhat I'm looking for
I am a strategic, detail-oriented Project Manager with over 12 years of experience in the BFSI and Credit Bureau sector, specializing in IT and operations project management, customer support, and compliance.
Since June 2016 I have served as Project Manager at CRIF High Mark Credit Information Services, leading end-to-end project lifecycles, ITSM implementation, change request management, and score model development, while driving process standardization and vendor governance.
I have delivered measurable results including identifying process gaps that led to approximately ₹2 Crore in operational cost savings, facilitating audits and regulatory reviews, and implementing an ITSM tool to improve incident and change management.
I am known for strong stakeholder engagement, analytical thinking, operational excellence, and for building collaborative teams that meet SLA and compliance targets while continuously improving processes.
Experience
Work history, roles, and key accomplishments
Project Manager
CRIF High Mark Credit Information Services Private Limited
Jun 2016 - Present (9 years 7 months)
Managed end-to-end IT and operations projects for credit bureau services, led ITSM implementation and change request management, and delivered process improvements that saved ~₹2 Crore in operational costs while ensuring SLA and regulatory compliance.
Senior Officer - Branch Operations
ICICI Bank Limited
Aug 2014 - Jun 2016 (1 year 10 months)
Managed branch operations and customer relationships, drove cross-sell initiatives to meet sales targets, and ensured accurate processing of loans and cash management while maintaining audit and compliance records.
Technical Support Engineer
Wipro Information Technology
Jun 2013 - May 2014 (11 months)
Provided technical support for an EMC storage project, analyzed storage errors using command-line tools, and managed ticket assignments to onsite engineers within SLA targets.
Education
Degrees, certifications, and relevant coursework
NINIIT
Post Graduation Diploma, Banking Operations
2016 - 2016
Completed a Post Graduation Diploma in Banking Operations from NIIT, Pune in 2016 focusing on banking processes and operations.
Dr. DY Patil College
Bachelor of Science, Computer Science
2013 - 2013
Earned a Bachelor of Science in Computer Science from Dr. DY Patil College, Pune in 2013 with coursework in computing fundamentals.
Availability
Location
IndiaAuthorized to work in
Job categories
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