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Tahir Subhani

@tahirsubhani

Team Leader at Provana India Private Limited, managing BPM operations and teams of 40+ while driving process improvement.

India

Message

What I'm looking for

I’m seeking an organization that values operational excellence, structured processes, accountability, and leadership, where I can improve performance, drive measurable outcomes, and contribute to operational and strategic initiatives while continuing to learn.

At Provana India Private Limited, I oversee Business Process Management operations and manage teams of more than 40 across multiple workflows. I’m accountable for productivity, quality, compliance, client deliverables, and service-level outcomes, and I use KPI and SLA reporting to guide operational performance.

I’ve progressed from Process Analyst to Team Leader, contributing to process improvements, quality governance, and SOP development along the way. Earlier, at MS Enterprises, I provided hardware, desktop, and basic networking support.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Provana India Private Limited

Jan 2024 - Present (2 years 10 months)

Leading and managing cross-functional teams of 40+ employees with full accountability for productivity, quality, compliance, and client deliverables. Governs performance against KPIs and SLAs, leads continuous improvement initiatives, and executes structured performance management practices.

KPI Governance SLA Management Process Optimization Performance Management Operational Reporting MIS Dashboarding Escalation Management Risk Management Coaching Team Leadership

Senior Process Expert

Provana India Private Limited

Jan 2021 - Dec 2024 (3 years 11 months)

Served as a Subject Matter Expert managing complex cases and operational exceptions while ensuring accuracy, compliance, and timely resolution. Supported leadership in quality governance, audit readiness, root cause analysis, and corrective action planning, and mentored junior team members.

Subject Matter Expertise Quality Assurance Audit Readiness Root Cause Analysis Corrective Action Planning Mentorship SOP Development Process Standardization

Process Expert

Provana India Private Limited

Jan 2020 - Dec 2021 (1 year 11 months)

Managed high-volume and complex transactions with full ownership for accuracy, quality standards, and turnaround time adherence. Supported team leadership through daily operational reporting, queue monitoring, and workload distribution.

Transaction Management Quality Standards Turnaround Time (TAT)Operational Reporting Queue Monitoring Workload Distribution

Process Analyst

Provana India Private Limited

Jan 2018 - Dec 2020 (2 years 11 months)

Executed day-to-day operational activities in alignment with service-level agreements, quality guidelines, and process controls. Analyzed operational data to identify gaps and improvement opportunities.

SLA Adherence Quality Guidelines Process Control Data Analysis Process Improvement

Hardware & Networking Executive

MS Enterprises

Jan 2014 - Dec 2018 (4 years 11 months)

Provided end-user hardware, desktop, and basic networking support, ensuring system availability and reliability. Executed system installations, configurations, troubleshooting, and preventive maintenance.

Hardware Support Desktop Support Networking Troubleshooting System Installation Preventive Maintenance

Basic Computer Teacher

Gurukul Universal

Jan 2013 - Dec 2014 (1 year 11 months)

Delivered instruction in fundamental computer skills, including MS Office applications and core system concepts. Supported learners in building foundational IT literacy through hands-on guidance and practical demonstrations.

Microsoft Office Computer Literacy Teaching Training