Arun yadav

I’m an operations and project management professional with 11+ years in the IT sector, focused on driving operational efficiency and successful project delivery through strong leadership, process optimization, and strategic planning. I bring proven expertise in CRM management, reporting, and data-driven decision-making to improve client relationships, workflow automation, and productivity.

Most recently, as an Assistant Operations Manager, I led end-to-end credit card collections operations for a US law firm, ensuring full FDC(P)A compliance across soft calling and legal recovery channels while mitigating regulatory risk. I managed a high-performing team of 56 members (including 3 team leaders), using lean practices, performance management, coaching, and leadership development to strengthen productivity and succession readiness.

I’m also recognized for turning operational analysis into action—building daily/weekly/monthly dashboards for quality metrics and production plans, identifying bottlenecks, and implementing improvements that increase efficiency and reduce errors. Through process automation and lean implementation, I’ve delivered measurable gains including 1.4% net profit improvement and reduced manual effort by 30% via Excel VBA macros and automated reporting solutions.

My approach is grounded in governance, compliance, and stakeholder alignment: I run business reviews and executive-level reporting, standardize SOPs and workflows, and ensure SLA adherence with clear KPI tracking. I’ve earned awards including “Star of the Year” (2019–2021) and “Silver Winner – Best Team Management” (2020), and I hold Lean Six Sigma Black Belt and PMP credentials to continuously improve how teams deliver.