Himanshu Negi
@himanshunegi
Dedicated customer service representative with 5+ years of experience.
What I'm looking for
I am a dedicated and customer-centric Customer Service Representative with over 5 years of experience supporting clients from the US and Australia. My professional journey has been marked by a commitment to maintaining a positive, empathetic, and professional attitude while resolving customer issues quickly and effectively. I pride myself on my ability to communicate clearly and effectively, ensuring that every customer interaction is handled with care and precision.
Throughout my career, I have honed my skills in various CRM and ticketing tools, including Zendesk and Salesforce. My focus on customer satisfaction (CSAT) and complaint resolution has led to consistently high ratings in customer feedback. I have successfully managed high volumes of inquiries, demonstrating adaptability by covering various shifts, including night and weekend support. I believe that my experience and dedication to continuous improvement make me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ITYPE Technologies Pvt. Ltd.
Apr 2024 - Jun 2025 (1 year 2 months)
Responded to customer inquiries across chat and email platforms with a focus on professionalism and empathy. Resolved technical and product-related issues by clearly explaining solutions and next steps. Maintained detailed records of interactions, requests, and complaints using Zendesk and Salesforce.
Customer Experience Specialist
Etech Global Services Inc.
Jun 2022 - Mar 2024 (1 year 9 months)
Handled 70+ daily customer conversations from US and Australian clients through chat and email. Delivered prompt and effective solutions, achieving over 95% resolution accuracy and high CSAT ratings. Processed applications and service requests while keeping customers informed at every stage.
Customer Care Executive
First Place Solution Pvt. Ltd.
Jan 2018 - May 2022 (4 years 4 months)
Conducted outbound calls for sales support and client onboarding, primarily for US-based customers. Managed follow-ups and relationship-building activities to enhance customer retention. Collected and entered customer data and feedback into CRM tools, aiding business development efforts.
Education
Degrees, certifications, and relevant coursework
Vikrant Institute of Technology and Management
Bachelor of Engineering, Mechanical Engineering
Grade: 6.9/10
Studied Mechanical Engineering, focusing on the design, analysis, and manufacturing of mechanical systems. Gained knowledge in areas such as thermodynamics, fluid mechanics, and materials science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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