Himanshu NegiHN
Open to opportunities

Himanshu Negi

@himanshunegi

Dedicated customer service representative with 5+ years of experience.

India
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and customer-centric Customer Service Representative with over 5 years of experience supporting clients from the US and Australia. My professional journey has been marked by a commitment to maintaining a positive, empathetic, and professional attitude while resolving customer issues quickly and effectively. I pride myself on my ability to communicate clearly and effectively, ensuring that every customer interaction is handled with care and precision.

Throughout my career, I have honed my skills in various CRM and ticketing tools, including Zendesk and Salesforce. My focus on customer satisfaction (CSAT) and complaint resolution has led to consistently high ratings in customer feedback. I have successfully managed high volumes of inquiries, demonstrating adaptability by covering various shifts, including night and weekend support. I believe that my experience and dedication to continuous improvement make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

IL

Customer Service Representative

ITYPE Technologies Pvt. Ltd.

Apr 2024 - Jun 2025 (1 year 2 months)

Responded to customer inquiries across chat and email platforms with a focus on professionalism and empathy. Resolved technical and product-related issues by clearly explaining solutions and next steps. Maintained detailed records of interactions, requests, and complaints using Zendesk and Salesforce.

EI

Customer Experience Specialist

Etech Global Services Inc.

Jun 2022 - Mar 2024 (1 year 9 months)

Handled 70+ daily customer conversations from US and Australian clients through chat and email. Delivered prompt and effective solutions, achieving over 95% resolution accuracy and high CSAT ratings. Processed applications and service requests while keeping customers informed at every stage.

Education

Degrees, certifications, and relevant coursework

VM

Vikrant Institute of Technology and Management

Bachelor of Engineering, Mechanical Engineering

Grade: 6.9/10

Studied Mechanical Engineering, focusing on the design, analysis, and manufacturing of mechanical systems. Gained knowledge in areas such as thermodynamics, fluid mechanics, and materials science.

Tech stack

Software and tools used professionally

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