Hamsaram Thanu

I am a dedicated customer service professional with a proven track record in issue resolution and client retention. Currently, I serve as an Operations Analyst at CertifyOS, where I research and evaluate information relevant to provider licensure and continuing medical education in the United States. My role involves ensuring 100% accuracy in credentialing and licensing applications while interacting with providers and clients to gather necessary information. I take pride in summarizing research findings into clear guidelines, contributing to the overall efficiency of our operations.

Previously, I worked as a Chat Associate at TTEC India, where I addressed customer concerns related to e-commerce platforms. My responsibilities included mediating payment disputes and analyzing user activity to identify fraudulent behaviors. I was recognized as a Subject Matter Expert, supporting new team members and consistently meeting client satisfaction targets. My experience in quality assurance at Triphase Pharmaceuticals further honed my analytical skills, as I conducted quality audits and maintained compliance with ISO guidelines.