Tariro Mhlanga

I am a results-oriented Technical Support professional with a proven 4-year track record of implementing impactful solutions to improve customer satisfaction and operational efficiency. My expertise lies in ticketing systems, troubleshooting, and collaborating with cross-functional teams to identify and resolve technical issues. I have a strong commitment to reducing response times, improving user proficiency, and decreasing support requests, which has led to significant cost savings and increased customer satisfaction.

Currently, I work as an IT Support Specialist at Liquid Home, where I have successfully resolved 90% of customer technical issues within the first contact, exceeding the company's set target. I have also delivered technical training to customers on the Liquid Home SAAS, myLiquid Home, resulting in improved user adoption of products. My dedication to excellence has earned me recognition as agent of the month, where I exceeded weekly targets of issues resolved via Zendesk by 150%.

In addition to my technical skills, I hold a BS in Information Technology from Chinhoyi University of Technology and an MSc in Information Systems from Midlands State University. I am passionate about nature and wildlife conservation, women empowerment, and educating the girl child, which I actively support through volunteer activities such as web design for the Period Pride Campaign.