HILLARY ONIM
@hillaryonim
I am a customer service executive driving customer satisfaction, retention, and revenue through data-driven solutions.
KenyaWhat I'm looking for
I am a results-driven Customer Service Executive with a degree in Agricultural Economics and a proven track record of delivering exceptional service in fast-paced, high-pressure environments.
I consistently resolved customer inquiries at first contact, reduced escalation rates, and boosted customer satisfaction while increasing company sales by 18% through strategic cross-selling and upselling; I earned recognitions such as "Top Retention Agent" and "Best Agent 2024 Quota."
I have led teams in crop protection—reducing crop damage by 20%—contributed to R&D on smut control, and bring strong data collection and analysis skills using CRM platforms and tools like Salesforce, Zendesk, HubSpot, Excel, and Power BI.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Savanna Fibre Limited
Jul 2025 - Present (2 months)
Raised customer satisfaction by maintaining empathetic, solution-oriented support and resolving inquiries at first contact, reducing escalations and improving workflow efficiency.
Customer Care Executive
Wananchi Group
May 2023 - Jun 2025 (2 years 1 month)
Managed customer interactions, earned 'Top Retention Agent' recognition and helped increase company sales by 18% through strategic cross-selling and upselling while consistently surpassing KPIs.
Crop Protection Supervisor
Selecta-One Kenya
Mar 2022 - May 2023 (1 year 2 months)
Led and trained teams on crop environmental standards and implemented pest control measures that reduced crop damage by 20% and improved operational compliance.
Enumerator
Kenya National Bureau of Statistics
Dec 2019 - Jan 2020 (1 month)
Collected and validated high-quality survey data, consistently exceeded collection targets and maintained respondent confidentiality.
Agricultural Intern
Chemelil Sugar Company
Mar 2019 - Jun 2019 (3 months)
Supported R&D on smut control, assisted crop performance monitoring, and delivered reports that informed senior management decisions.
Education
Degrees, certifications, and relevant coursework
CUChuka University
Bachelor of Science, Agricultural Economics
2023 - 2025
Activities and societies: Participated in the Student Congress on Science & Technology (SCST) and received recognition.
Completed a Bachelor of Science in Agricultural Economics at Chuka University from May 2023 to June 2025.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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