Hildah Wambugu

As a Customer Support Agent, I gained expertise in photo moderation, profile verification, payment approvals, and fraud prevention. I minimized customer complaints by addressing root causes and implementing effective solutions, significantly improving service delivery. I also optimized response times by streamlining SOPs and trained new team members on fraud detection techniques.

As a Sales Executive, I conducted market research to identify selling opportunities and actively sought new sales through cold calling and networking. I prepared and delivered presentations, negotiated deals, and collaborated with team members to achieve sales targets while gathering customer feedback for internal teams.

In my role as a Quality Assistant, I worked with the quality team to implement quality assurance policies, performed routine inspections, and resolved workflow issues. I ensured compliance with safety regulations and documented quality assurance activities, creating audit reports.

Pursued a Bachelor's Degree in Horticulture, focusing on the science and art of growing plants. Developed skills in plant cultivation, pest management, and sustainable agricultural practices.

Completed a Diploma in Business Management, gaining knowledge in business operations, management principles, and organizational behavior. Also earned a Certificate in computer packages.

Achieved the Kenya Certificate of Secondary Education, demonstrating proficiency in various subjects and preparing for further education.