Open to opportunities

hilal khan

@hilalkhan

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Dedicated professional with diverse experience in team leadership and operations.

Pakistan

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What I'm looking for

I seek a challenging role that enhances my skills and offers growth opportunities.

I am a results-driven professional with a strong background in team leadership and customer relations. With over six years of experience in various roles, including as a Team Leader and Employee Relationship Officer, I have honed my skills in managing teams, enhancing customer satisfaction, and driving operational efficiency.

My journey began at MICROENSURE PVT, where I excelled as a Tele Sales Representative and later as a Team Leader. I further expanded my expertise in quality assurance at CORELANCE and developed my coordination skills at PTCL Franchise. Currently, I am contributing to HRSG Outsourcing as an Employee Relationship Officer, where I focus on fostering positive employee relations and optimizing operational processes.

I am passionate about continuous learning and thrive in dynamic environments that challenge my abilities. I am eager to leverage my skills in a new role that allows me to contribute to organizational success while furthering my professional development.

Experience

Work history, roles, and key accomplishments

Current

Employee Relationship Officer Operation

Current

HRSG Outsourcing

Jan 2023 - Present (2 years 7 months)

Managed employee relations, addressing concerns and fostering a positive work environment. Implemented strategies to enhance employee satisfaction and retention.

Employee Relations Conflict Resolution Employee Engagement Retention HR Operations

Work Force Administrator

Steps Ahead PVT

Jan 2022 - Jan 2023 (1 year)

Administered workforce-related tasks, including data management and reporting. Supported HR functions to ensure efficient employee operations.

Workforce Management Data Management Reporting HR Operations

Hub Assistant (POC)

DARAZ.PK (Alibaba Group Of Company)

Jan 2020 - Jan 2022 (2 years)

Managed hub operations, including inventory management and dispatching of goods. Ensured timely and accurate processing of orders.

Inventory Management Dispatching Order Processing Logistics

Coordinator

PTCL Franchise

Sep 2019 - Jan 2020 (4 months)

Coordinated various operational activities to ensure smooth workflow and efficient service delivery. Managed schedules and resources to meet organizational objectives.

Coordination Operations Management Workflow Optimization Scheduling Resource Management

Quality Assurance

CORELANCE

Mar 2019 - Sep 2019 (6 months)

Ensured the quality of products and services by conducting thorough inspections and implementing quality control measures. Identified and resolved issues to maintain high standards.

Quality Assurance Quality Control

Team Leader

MICROENSURE PVT

Mar 2018 - Mar 2019 (1 year)

Led a team of sales representatives, providing guidance and support to achieve collective goals. Monitored team performance and implemented strategies for improvement.

Team Leadership Performance Monitoring Sales Strategy Coaching Mentoring

Tele Sales Representative

MICROENSURE PVT

Mar 2016 - Mar 2018 (2 years)

Successfully engaged with customers to promote products and services, consistently meeting and exceeding sales targets. Maintained accurate records of customer interactions and sales activities.

Sales Customer Service Product Promotion Record keeping