Hassaan Tareen
@hassaantareen
Dynamic team lead with expertise in customer experience and relations.
What I'm looking for
I am a dynamic and results-driven professional with a proven track record in customer experience, having successfully progressed into team leadership roles. My expertise lies in client relations, technical support, and team management, where I have consistently demonstrated strong communication and problem-solving skills. I am dedicated to exceeding customer expectations and fostering loyalty.
In my recent role as Team Lead at Pixako Technologies, I have effectively coordinated customer experience efforts, liaising with colleagues and managers to address customer issues. My proactive approach to identifying and resolving product malfunctions has not only improved client satisfaction but also strengthened relationships. I take pride in my ability to analyze customer needs and provide valuable feedback for product improvements.
Throughout my career, I have developed and implemented effective onboarding and training programs, ensuring compliance with HR regulations while managing employee relations. My commitment to building sustainable relationships and engaging clients has been a cornerstone of my professional journey.
Experience
Work history, roles, and key accomplishments
Team Lead - Customer Support Leadership
Pixako Technologies
Jul 2024 - Present (1 year)
Led a team in addressing customer issues, coordinating and guiding efforts towards effective solutions. Built sustainable relationships and engaged clients, fostering client loyalty and satisfaction.
Customer Experience Specialist
Pixako Technologies
Apr 2023 - Present (2 years 3 months)
Established and maintained strong customer relationships, ensuring client satisfaction and loyalty. Identified customer needs, addressed concerns, and analyzed product issues for feedback.
HR Office
Abacus Consulting
Jul 2022 - Present (3 years)
Supported the development and implementation of HR initiatives and systems, and created effective onboarding plans. Managed employee relations, including disciplinary and grievance issues, ensuring compliance with wage and tax regulations.
Customer Service Representative
Abacus Consulting
Nov 2021 - Present (3 years 8 months)
Identified and assessed customer needs to ensure satisfaction, building sustainable relationships and trust through open communication. Resolved customer complaints effectively and followed up to ensure resolution.
Education
Degrees, certifications, and relevant coursework
Allama Iqbal Open University
BBA, Business Administration
Currently pursuing a Bachelor of Business Administration at Allama Iqbal Open University, focusing on core business principles and practices.
Steps Group of Colleges
Intermediate, Computer Science
Completed Intermediate studies in Computer Science at Steps Group of Colleges, building foundational knowledge in computing principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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