Hassaan TareenHT
Open to opportunities

Hassaan Tareen

@hassaantareen

Dynamic team lead with expertise in customer experience and relations.

Pakistan
Message

What I'm looking for

I am looking for a role that allows me to leverage my customer experience expertise while fostering team collaboration and growth.

I am a dynamic and results-driven professional with a proven track record in customer experience, having successfully progressed into team leadership roles. My expertise lies in client relations, technical support, and team management, where I have consistently demonstrated strong communication and problem-solving skills. I am dedicated to exceeding customer expectations and fostering loyalty.

In my recent role as Team Lead at Pixako Technologies, I have effectively coordinated customer experience efforts, liaising with colleagues and managers to address customer issues. My proactive approach to identifying and resolving product malfunctions has not only improved client satisfaction but also strengthened relationships. I take pride in my ability to analyze customer needs and provide valuable feedback for product improvements.

Throughout my career, I have developed and implemented effective onboarding and training programs, ensuring compliance with HR regulations while managing employee relations. My commitment to building sustainable relationships and engaging clients has been a cornerstone of my professional journey.

Experience

Work history, roles, and key accomplishments

PT

Team Lead - Customer Support Leadership

Pixako Technologies

Jul 2024 - Present (1 year)

Led a team in addressing customer issues, coordinating and guiding efforts towards effective solutions. Built sustainable relationships and engaged clients, fostering client loyalty and satisfaction.

AC

Customer Service Representative

Abacus Consulting

Nov 2021 - Present (3 years 8 months)

Identified and assessed customer needs to ensure satisfaction, building sustainable relationships and trust through open communication. Resolved customer complaints effectively and followed up to ensure resolution.

Education

Degrees, certifications, and relevant coursework

Allama Iqbal Open University logoAU

Allama Iqbal Open University

BBA, Business Administration

Currently pursuing a Bachelor of Business Administration at Allama Iqbal Open University, focusing on core business principles and practices.

SC

Steps Group of Colleges

Intermediate, Computer Science

Completed Intermediate studies in Computer Science at Steps Group of Colleges, building foundational knowledge in computing principles.

Tech stack

Software and tools used professionally

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Hassaan Tareen - Team Lead - Customer Support Leadership - Pixako Technologies | Himalayas