hieu tran

I've supported international customers at DYM Medical Center Vietnam, providing assistance through hotline, fanpage, website, and Zalo OA channels. I advise customers on health check-up packages, handle complaints, gather feedback, and propose procedure improvements.

Previously at HapyC Company Limited, I managed full-cycle customer support for personalized home décor products on Etsy and Amazon. I wrote English product descriptions, managed inventory listings, coordinated orders with design and production teams, and handled shipping, returns, refunds, and customer feedback.

My Etsy stores earned the Star Seller badge for consecutive months through fast responses, on-time delivery, and positive customer reviews. I also used AI tools to create product content, response templates, research ideas, and mockup images.

I've also closed sales for foreign customers through Facebook Fanpage and Pancake, with monthly revenue reaching up to 300 million VND in some months. My background in English translation and interpreting also includes writing SEO travel content and supporting social media management.