Thanh Thanh
@thanhthanh1
Customer service specialist at Victoria Healthcare who supported patients across phone, text, and email.
VietnamWhat I'm looking for
At Chuỗi bán phụ kiện thời trang online trên facebook và shopee, I introduced products, answered customer questions, and supported order tracking and warranty inquiries.
At Công Ty Cổ Phần Daikin Air Conditioning (Vietnam), I handled customer questions and complaints by phone and email, updated customer information, and recorded requests in the system.
At Phòng Khám Victoria Healthcare, I guided customers through services and responded to concerns across phone, text, and email. Most recently, as Trợ lý bác sĩ at Hộ kinh doanh bác sĩ Trí, I advised customers before appointments, supported the doctor during examinations, and maintained patient records.
Experience
Work history, roles, and key accomplishments
Trợ lý bác sĩ
Hộ kinh doanh bác sĩ Trí
Mar 2024 - May 2025 (1 year 2 months)
Provided preliminary consultations to customers before doctor visits and assisted doctors during examinations. Managed data entry, customer information, and periodic care follow-ups.
Chăm sóc khách hàng
Phòng Khám Victoria Healthcare
Jun 2022 - Feb 2024 (1 year 8 months)
Guided customers in using clinic services and addressed inquiries and complaints via phone, messages, and email. Worked in a premium service environment, developing professional conduct and active listening skills.
Chăm sóc khách hàng-Telesales
Công Ty Cổ Phần Daikin Air Conditioning (Vietnam)
Apr 2022 - Jun 2022 (2 months)
Received and responded to customer inquiries and complaints via phone and email. Updated customer information, performed basic KYC verification, and recorded requests in the system.
Sales Admin
Chuỗi bán phụ kiện thời trang online trên facebook và shopee
Mar 2018 - Apr 2021 (3 years 1 month)
Introduced, advised, and resolved customer inquiries about products. Supported customer care services such as order tracking, usage guidance, and warranty.
Education
Degrees, certifications, and relevant coursework
Đại học Mở TPHCM
Cử nhân, Ngôn Ngữ Nhật
2017 - 2021
Graduated with a degree in Japanese Language from Ho Chi Minh City Open University.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Job categories
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