Heidi Nguyen
@heidinguyen
Customer Service Representative at TRAVELNER VIETNAM CO., LTD handling high-volume customer inquiries across ticket, chat, and phone.
VietnamWhat I'm looking for
At TRAVELNER VIETNAM CO., LTD, I manage high-volume customer inquiries and ticketing queues through Gmail, live chat, and phone, meeting customer satisfaction targets.
I help international clients understand service fees, policy updates, and payment status. When technical or policy issues remain unresolved, I escalate them to Supervisors and keep accurate service logs and reports.
At L'EARTH JOINT STOCK COMPANY, I handled ticketed inquiries about order disputes, product variations, and service complaints, and worked with English-speaking managers and foreign brand partners to resolve service delivery bottlenecks.
Earlier, at WHITELINE BRACELETS & MORE, I responded to online inquiries and guided customers through warranty and exchange policies. I bring fluent English (TOEIC 800+), fast and accurate typing, and flexibility for night shifts and public holidays.
Experience
Work history, roles, and key accomplishments
Customer Service & Ticket Processing Specialist
Travelner Vietnam Co., Ltd.
May 2024 - Present (2 years 6 months)
Managed high-volume customer inquiries and ticketing queues via Gmail, Live Chat, and Phone, achieving top customer satisfaction targets. Identified and addressed complex customer needs with speed and analytical clarity, escalating unresolved issues to supervisors.
Customer Care & E-Commerce Specialist
L'Earth Joint Stock Company
Jun 2023 - Apr 2024 (10 months)
Handled real-time text responses and ticketed inquiries regarding order disputes, product variation issues, and service complaints. Communicated directly with English-speaking managers and foreign brand partners to resolve service delivery bottlenecks.
Customer Service Administrator
Whitteline Bracelets & More
Feb 2022 - Apr 2023 (1 year 2 months)
Responded to online customer inquiries across multiple digital channels including social media and e-commerce chat tools. Guided customers through warranty and exchange policies with high attention to detail and swift turnaround time.
Office Administration Intern
Yusen Logistics
Jul 2021 - Oct 2021 (3 months)
Managed multi-channel incoming calls and directed requests efficiently to appropriate internal departments. Provided direct administrative and communication support for foreign expats and management.
Education
Degrees, certifications, and relevant coursework
Heidi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
Job categories
Skills
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