Nguyệt Nga Trần

Provided multi-channel post-sales support via email (Freshdesk) to resolve delivery, product, and other sales issues. Actively moderated community discussions and user-generated content on official channels, filtering negative content to maintain a safe and respectful community environment.

Delivered timely support to global enterprise partners and customers regarding software and system workflows. Conducted weekly cross-functional alignment meetings and collaborated with Japanese and Indian COE teams to escalate and resolve technical issues.

Supported mainly USA customers pre- and post-sale via Freshdesk email and phone channels, ensuring high first-contact resolution rates. Proactively tracked shipment routes and package connectivity statuses to resolve delivery delays and lost packages before customers escalated them.

Liaised with suppliers to source technical equipment and devices for telecommunications bidding projects. Collaborated directly with internal technical departments to review and verify hardware/device technical parameters against company quality standards.

Assisted in customer services on e-commerce platforms such as Amazon and eBay about products and services. Assisted in making ideas for new products, writing A+ content, and providing buyer and advertising support on the Amazon platform.

Grade: 3.24/4.0

Pursued a degree in English of Science and Technology, achieving a CPA of 3.24/4.0.