Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
HS@hetshah
Results-oriented Technical Support Representative dedicated to customer satisfaction.
CanadaI am a results-oriented Technical Support Representative with a proven track record in effectively resolving complex issues and managing multiple cases simultaneously. My commitment to ensuring elevated customer satisfaction is evident in my ability to troubleshoot a variety of devices, including mobiles, laptops, and iOS devices. I possess strong skills in Microsoft Office, particularly in Teams cache clearance, Office re-installation, and new profile configuration, all aimed at enhancing organizational efficiency.
Currently, I work at Teleperformance, where I deliver exceptional technical support through various channels, including chat and inbound calls. I utilize remote desktop tools and ticketing systems like ServiceNow to resolve technical issues with empathy and efficiency. My experience also includes developing internal tools using HTML, CSS, and JavaScript, which has significantly improved user experience and operational efficiency.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Teleperformance
Nov 2023 - Present (2 years)
Delivered exceptional technical support to customers through chat and inbound calls, ensuring high satisfaction. Assisted with software installations and troubleshooting, utilizing remote desktop tools and ticketing systems. Developed internal tools using HTML, CSS, and JavaScript to enhance efficiency.
FarmBoy
Feb 2023 - Nov 2023 (9 months)
Monitored dairy product expiration dates and restocked grocery items to ensure freshness. Assisted customers with product location and inquiries, enhancing their shopping experience through effective communication and coordination.
GAOTek Inc
May 2023 - Sep 2023 (4 months)
Provided real-time technical support for software issues, collaborating with IT engineers for updates. Executed SQL queries for data management and maintained logs of technical issues to improve support efficiency.
Degrees, certifications, and relevant coursework
FCMobile Application Development
Studied Mobile Application Development, focusing on the design and development of mobile applications across various platforms, enhancing skills in programming and user experience.
GUBachelor of Engineering, Information Technology
Pursued a Bachelor of Engineering in Information Technology, gaining comprehensive knowledge in software development, networking, and information systems.
Software and tools used professionally
CanadaYou can contact Het and 90k+ other talented remote workers on Himalayas.
Message Het
GJgarvit jain
Technical Support Representative, Teleperformance
AKAmber Kapoor
Tech Support Specialist, Rogers Communications
Avneesh Sood
Wireless Consultant, Staples
CPChintan Patel
Technical Support Representative, Gatestone & Co.
Jared Capacio
Support Specialist, Acera Insurance
JHJulie Hollett
Cashier Customer Service, Michael’s No Frills
SAShade Ayekun
Real Time Analyst, NTT Data
Akshitha Pasula
Technical Support & Customer Service Representative, Rogers
TPTirth Patel
Food Service Supervisor, Red Swan Pizza
Nirali Bhoi
Technical Support Advisor, Kelly Services (Canada), Ltd
