Open to opportunities

Het Shah

@hetshah

Message

Results-oriented Technical Support Representative dedicated to customer satisfaction.

Canada

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills while providing excellent customer support in a collaborative environment.

I am a results-oriented Technical Support Representative with a proven track record in effectively resolving complex issues and managing multiple cases simultaneously. My commitment to ensuring elevated customer satisfaction is evident in my ability to troubleshoot a variety of devices, including mobiles, laptops, and iOS devices. I possess strong skills in Microsoft Office, particularly in Teams cache clearance, Office re-installation, and new profile configuration, all aimed at enhancing organizational efficiency.

Currently, I work at Teleperformance, where I deliver exceptional technical support through various channels, including chat and inbound calls. I utilize remote desktop tools and ticketing systems like ServiceNow to resolve technical issues with empathy and efficiency. My experience also includes developing internal tools using HTML, CSS, and JavaScript, which has significantly improved user experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Representative

Current

Teleperformance

Nov 2023 - Present (1 year 7 months)

Delivered exceptional technical support to customers through chat and inbound calls, ensuring high satisfaction. Assisted with software installations and troubleshooting, utilizing remote desktop tools and ticketing systems. Developed internal tools using HTML, CSS, and JavaScript to enhance efficiency.

Technical Support Customer Service Technical Troubleshooting HTML CSS JavaScript Remote Tools ServiceNow Network Management Microsoft Office Communication

Customer Service Specialist

FarmBoy

Feb 2023 - Nov 2023 (9 months)

Monitored dairy product expiration dates and restocked grocery items to ensure freshness. Assisted customers with product location and inquiries, enhancing their shopping experience through effective communication and coordination.

Customer Service Inventory Management Communication Problem Solving Team Coordination Product Knowledge

Technical Support Representative

GAOTek Inc

May 2023 - Sep 2023 (4 months)

Provided real-time technical support for software issues, collaborating with IT engineers for updates. Executed SQL queries for data management and maintained logs of technical issues to improve support efficiency.

Technical Support SQL Collaboration IT Support Documentation Microsoft Office Windows OS Data Management

Education

Degrees, certifications, and relevant coursework

Fanshawe College

Mobile Application Development

Studied Mobile Application Development, focusing on the design and development of mobile applications across various platforms, enhancing skills in programming and user experience.

Gujarat Technological University

Bachelor of Engineering, Information Technology

Pursued a Bachelor of Engineering in Information Technology, gaining comprehensive knowledge in software development, networking, and information systems.