Henry Shaw
@henryshaw
Experienced IT specialist delivering infrastructure, helpdesk, and cybersecurity support.
United Arab EmiratesWhat I'm looking for
I am an IT specialist with 12+ years supporting enterprise environments in infrastructure, helpdesk, and compliance, proficient in Active Directory, Office 365, SCCM and cybersecurity best practices.
I oversaw deployment and patch management for 2,500+ systems, managed user accounts across 13 domains, and supported ISO compliance, backups and file/print services while providing consultative IT guidance.
In my current e-commerce support role I manage WooCommerce product listings and site maintenance, administer AD, DHCP and SCCM, support Office 365, Azure, Amazon Workspaces and Chrome OS, and use ServiceNow to maintain SLA compliance and generate resolution reports.
I hold a Google Cybersecurity Certificate and focus on data access control, security policies and system health; I deliver efficient remote and onsite support and seek opportunities to expand cloud and cybersecurity responsibilities.
Experience
Work history, roles, and key accomplishments
E-commerce Support Specialist
Codeinme.com
Jan 2023 - Present (2 years 7 months)
Manage WooCommerce product listings, perform basic SEO and site maintenance, and deliver IT support including AD, SCCM, Office 365 and Azure to ensure SLA compliance and minimize disruptions.
XEOversaw deployment, imaging and patch management for 2,500+ systems across 13 domains, ensuring ISO compliance, reliable backups, and improved system health.
XEDelivered Level 1–2 technical support including AD assistance, bulk device imaging and MS Office troubleshooting, reducing escalations through proactive hardware and printer management.
User Support Specialist
The Jamaica National Group
Dec 2009 - Jun 2011 (1 year 6 months)
Supported remote desktop environments across 15+ locations, maintained user accounts and printers, and provided application support for financial platforms to maintain business continuity.
Education
Degrees, certifications, and relevant coursework
Vector Technology Institute
Diploma, Computer Technology / Computer Systems Technology
Diploma in Computer Technology/Computer Systems Technology from Vector Technology Institute, completed in 2009.
Dunoon Technical High School
Diploma, Technical Studies
Diploma in Technical Studies from Dunoon Technical High School.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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