Open to opportunities

Henrique Tatim

@henriquetatim

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Brazilian Support Analyst. Degree in It management and pursuing an MBA on business technologies.

Brazil

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What I'm looking for

I am seeking new challenges where I can apply everything I have learned about IT operations and play a significant role across all spheres. I possess skills in problem-solving/analysis, activity planning, needs assessment, technical training, activity documentation, reporting, and the gathering/presentation of indicators

A technology enthusiast with a passion for exploring its diverse applications, coupled with a strategic vision aimed at optimizing operations and processes within corporate environments. Throughout my career journey, I have consistently leveraged recognized methodologies such as PDCA, KANBAN, Cobit which are instrumental in efficiently supporting IT operations while aligning with business objectives.

Key Skills and Expertise:

IT Strategy and Process Optimization
COBIT, ITIL, PDCA, and KANBAN Methodologies
Problem Solving and Innovation
Equipment and Infrastructure Maintenance

Experience

Current

IT Support Analyst

Current

Stefanini

May 2022 - Present (2 years)

Proximity support for Moët Hennessy at Chandon.

On-site technical support: Provide immediate technical assistance to end users at their workplaces, helping to troubleshoot hardware, software, and network issues.
Installation and equipment setup: Assist in the installation, configuration, and maintenance of computers, printers, mobile devices, and other IT equipment.
Train

IT Technical support

Duotech informatica

Jun 2012 - May 2017 (4 years 11 months)

Maintenance of hardware and software within a specialized corporate service provider.
Expertise exclusively focused on micro-computing systems.
Scope includes servicing operating systems (OS), printers, servers, systems, and networks.
Customer service provision, acting as the primary point of contact for inquiries.
Facilitation of internal task distribution and coordination.

Support Analyst

Fiscaltech Tecnologia e automação

Apr 2018 - Oct 2021 (3 years 6 months)

100% Remote | Home Office;
Monitoring and control of electronic road safety equipment on a national scale;
Implementation of best IT practices and methodologies (PDCA, Kanban);
Organized and well-documented processes;
Problem identification;
Technical (troubleshooting) and administrative problem-solving;
Main point of contact for operational queries from the technical team;