I'm looking for a company with a culture that values their employees and promote a positive work environment. Also, it is important work in a place where your work is recognized and where there is a constructive feedback system. A company that offers career plans and professional development are attractive too.
Looking for a job
vanessa farias
@vanessafarias
Customer Support / PM Analyst with outstanding communication's skills.
BrazilWhat I'm looking for
Professional with outstanding communication skills and experience aligning customers and business expectations. I can work in customer support or project management. I have international experience working in the US for 16 months. I have more than 15 years of experience working in IT in large multinational companies such as Industrial and Financial segments and during this time I improved my soft skills such as interpersonal communication in multicultural environments, problem-solving, and teamwork. I can work for national projects in Brazil and for International ones, once I have a C1 English level (advanced). Moreover, my core competencies include problem-solving, teamwork, resilience, managing meetings, stakeholder management, and leadership.
Experience
Work history, roles, and key accomplishments
Current
• Performing the role of Project Manager and Agile Master in hybrid and agile project teams.
• Developing project’s documentation, identifying risks and ways to mitigate them, removing impediments from project teams; conducting client’s status reporting meetings to ensure project transparency;
• Ensuring quality deliveries;
Main Project:
• W10 Migration Project – Renewal and Migration of all machines from W7 to W10.
Responsibilities:
• Interacting with the UK in the search for solutions to issues presented.
• Focal point between local support and the UK support towers.
• Supervising the Incident and Problem Management, controls of IT assets and software licenses.
Main Project:
• PC RenewAll Project – Renewal and Migration of all machines from W7 to W10.
Responsibilities:
• Technical Support, L2 (software/ hardware).
• Support for the new IT environment (Windows 10) for employees at the IDB headquarters (around 3000 PCs).
• Providing assistance to the use of computers and portable devices.
Responsibilities:
• Responsible to collect project’s results from Project Managers, grouping them in a weekly Status Report, which were sent to high management (Brazil and UK);
• Scheduling Meetings to present - to the managers from Brazil and the UK - the Weekly Status;
• Being the support center where centralized information is found to provide strategic decisions.
Education
Degrees, certifications, and relevant coursework
vanessa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
18k-40k USD
Social media
Job categories
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