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vanessa farias

@vanessafarias

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Customer Support / PM Analyst with outstanding communication's skills.

Brazil

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What I'm looking for

I'm looking for a company with a culture that values their employees and promote a positive work environment. Also, it is important work in a place where your work is recognized and where there is a constructive feedback system. A company that offers career plans and professional development are attractive too.

Professional with outstanding communication skills and experience aligning customers and business expectations. I can work in customer support or project management. I have international experience working in the US for 16 months. I have more than 15 years of experience working in IT in large multinational companies such as Industrial and Financial segments and during this time I improved my soft skills such as interpersonal communication in multicultural environments, problem-solving, and teamwork. I can work for national projects in Brazil and for International ones, once I have a C1 English level (advanced). Moreover, my core competencies include problem-solving, teamwork, resilience, managing meetings, stakeholder management, and leadership.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Amaris Consulting

Dec 2022 - Present (2 years 5 months)

• Performing the role of Project Manager and Agile Master in hybrid and agile project teams.
• Developing project’s documentation, identifying risks and ways to mitigate them, removing impediments from project teams; conducting client’s status reporting meetings to ensure project transparency;
• Ensuring quality deliveries;

Project Management Agile Methodology Scrum Kanban Stakeholder Management Meeting Management Leadership Problem Solving Process Improvement

Digital Support Supervisor

Jaguar Land Rover

Dec 2020 - Dec 2022 (2 years)

Main Project:
• W10 Migration Project – Renewal and Migration of all machines from W7 to W10.
Responsibilities:
• Interacting with the UK in the search for solutions to issues presented.
• Focal point between local support and the UK support towers.
• Supervising the Incident and Problem Management, controls of IT assets and software licenses.

Problem Solving Process Improvement Resiliency Meeting Management Communication Skills SCCM ServiceNow IT Services

Local IT User Support

Inter-American Development Bank

Jul 2018 - Oct 2019 (1 year 3 months)

Main Project:
• PC RenewAll Project – Renewal and Migration of all machines from W7 to W10.
Responsibilities:
• Technical Support, L2 (software/ hardware).
• Support for the new IT environment (Windows 10) for employees at the IDB headquarters (around 3000 PCs).
• Providing assistance to the use of computers and portable devices.

ServiceNow Problem Solving Problem Analysis Resiliency SCCM Communication Skills

PMO Analyst Sr.

TCS

May 2016 - Jun 2017 (1 year 1 month)

Responsibilities:
• Responsible to collect project’s results from Project Managers, grouping them in a weekly Status Report, which were sent to high management (Brazil and UK);
• Scheduling Meetings to present - to the managers from Brazil and the UK - the Weekly Status;
• Being the support center where centralized information is found to provide strategic decisions.

Stakeholder Management Project Finance Project Management Meeting Management Communication Skills