Open to opportunities

Gustavo Garcia

@gustavogarcia

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Experienced Support Analyst with a decade in data analysis.

Brazil

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What I'm looking for

I am looking for a role that values analytical skills and offers opportunities for growth in data analysis.

I am a seasoned Support Analyst with over a decade of experience in the telecom industry, specializing in data analysis and problem-solving. My extensive hands-on experience with large datasets has equipped me with a solid foundation in SQL and Excel, which I have utilized to explore data, troubleshoot issues, and support root cause analysis. My journey has allowed me to work with major companies such as Dish, Cox, SoftBank, Izzi, and Oi, where I have honed my skills in collaboration and service quality.

Throughout my career, I have achieved significant milestones, including a 25% reduction in recurring incidents through proactive fixes and a 50% decrease in support tickets by developing and monitoring dashboards that detect trends and anomalies. My analytical mindset and commitment to excellence have been recognized with the Mobileum Star Award for my contributions to data-driven problem-solving and process improvement. I am eager to leverage my support background and analytical skills in the data field.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer / Data Analyst

Current

Mobileum

Jan 2014 - Present (11 years 6 months)

Managed and optimized the RAID platform, a global software solution for risk and business management in the telecom industry. Analyzed large datasets to identify anomalies and system issues, leading to a 25% reduction in recurring incidents and a 50% reduction in support tickets through proactive monitoring and dashboard development. Participated in release activities, ensuring a 90% success rate

SQL Data Analysis ETL Processes Technical Troubleshooting Analytical Skills Ticketing

Education

Degrees, certifications, and relevant coursework

Data Science Academy

Data Analyst, Data Science

Completed a comprehensive program focused on professional training in Data Analysis, Data Science, Big Data, and related technologies. Gained expertise in various tools and techniques essential for data analysis professionals.

PeopleCert

Certificate, IT Service Management

Obtained certification in IT Service Management, focusing on the ITIL 4 framework. Developed a strong understanding of best practices for IT service delivery and management.

SENAI

MBA, Project Management

Completed an MBA program specializing in Agile Project Management. Acquired knowledge and skills in managing projects using agile methodologies.

UNISUL

Bachelor's, Computer Science

Studied the fundamentals of computer science, including programming, data structures, and algorithms. Developed a solid foundation in computing principles.