Meire Veras

Provided strategic and dedicated IT support, ranging from monitoring support routines to intermediation with partner areas. Offered support for video conference calls (Teams) and managed desktop/laptop installations.

Provided support to internal and external users, both national and international, including software installation and hardware maintenance. Researched internal resources and knowledge bases to find resolutions and documented findings to improve resources.

Served as the focal point for the infrastructure team, conducting risk analysis and managing execution impacts. Provided support throughout project processes, maintained the environment, and controlled assets.

Assisted with technical support for hardware and software, including bilingual software analysis and remote/face-to-face support. Maintained Windows/Windows Server & MAC OS platforms and wrote technical instructions.

Provided comprehensive customer support, addressing various customer issues and ensuring satisfaction. Managed customer inquiries and resolved problems efficiently.

Supported product negotiation, customer registration, budgeting, and sales orders. Assisted the manager with reports, spreadsheets, and general IT services.

Designed, developed, deployed, and maintained Information Systems. Managed systems development teams and applied computational resources effectively. Implemented Information Systems aligned with organizational strategic objectives.

Completed an MBA focusing on Project Management methodologies such as PMI - PMBOK, ITIL, and COBIT. Gained knowledge in Digital Marketing, Strategic Business Communication, and IT Governance. Explored Agile Projects (SCRUM) and the Startup Concept.