Open to opportunities

Meire Veras

@meireveras

Message

IT specialist focused on delivering results in systems support.

Brazil

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values collaboration.

I am an IT specialist with a strong focus on delivering results in systems support and infrastructure projects. Currently, I serve as an IT Support Analyst at Coty Inc., where I provide strategic IT support, monitor execution routines, and facilitate communication between internal teams and suppliers. My experience includes supporting video conference calls, installing desktops and laptops, and providing both remote and face-to-face assistance.

Previously, I worked as an IT Support Analyst SR at InforMaker, where I supported internal and external users, managed software installations, and maintained hardware. My role as an IT Infrastructure Project Analyst SR at Hypermarcas S/A allowed me to lead infrastructure projects, conduct risk analyses, and provide post-execution support. I am adept at writing technical documentation and training users, ensuring that IT processes run smoothly and efficiently.

Experience

Work history, roles, and key accomplishments

Current

IT Support Analyst

Current

Coty Inc.

Dec 2022 - Present (2 years 6 months)

Provided strategic and dedicated IT support, ranging from monitoring support routines to intermediation with partner areas. Offered support for video conference calls (Teams) and managed desktop/laptop installations.

IT Support Monitoring Vendor Management Microsoft Teams Face To Face Support

IT Support Analyst SR

InforMaker

Sep 2019 - Oct 2019 (1 month)

Provided support to internal and external users, both national and international, including software installation and hardware maintenance. Researched internal resources and knowledge bases to find resolutions and documented findings to improve resources.

IT Support Installation Maintenance Knowledge Management Troubleshooting Windows OS

IT Infrastructure Project Analyst SR

Hypermarcas S/A

Apr 2015 - Dec 2017 (2 years 8 months)

Served as the focal point for the infrastructure team, conducting risk analysis and managing execution impacts. Provided support throughout project processes, maintained the environment, and controlled assets.

Infrastructure Project Management Risk Analysis Technical Documentation User Training Windows

IT Support Assistant

Goya Consultoria Ltda

Apr 2014 - Feb 2015 (10 months)

Assisted with technical support for hardware and software, including bilingual software analysis and remote/face-to-face support. Maintained Windows/Windows Server & MAC OS platforms and wrote technical instructions.

Technical Support Hardware Support Software Windows Server Mac Technical Documentation User Training

Customer Service Specialist

Associação Apostolado do Sagrado Coração de Jesus - NGO

Sep 2012 - May 2013 (8 months)

Provided comprehensive customer support, addressing various customer issues and ensuring satisfaction. Managed customer inquiries and resolved problems efficiently.

Customer Support Customer Service Communication Problem Solving

Office Assistant

Biológica Comercial Ltda.

Feb 2010 - Feb 2012 (2 years)

Supported product negotiation, customer registration, budgeting, and sales orders. Assisted the manager with reports, spreadsheets, and general IT services.

Customer Registration Budgeting Sales Orders Reporting Spreadsheets IT Services Administrative Support

Education

Degrees, certifications, and relevant coursework

UNIP - Universidade Paulista

Systems Analysis and Development, Systems Analysis and Development

Designed, developed, deployed, and maintained Information Systems. Managed systems development teams and applied computational resources effectively. Implemented Information Systems aligned with organizational strategic objectives.

UNIP - Universidade Paulista

MBA, Communication and IT Project Management

Completed an MBA focusing on Project Management methodologies such as PMI - PMBOK, ITIL, and COBIT. Gained knowledge in Digital Marketing, Strategic Business Communication, and IT Governance. Explored Agile Projects (SCRUM) and the Startup Concept.