Open to opportunities

Alingson André

@alingsonandr

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Experienced support analyst specializing in customer service and problem-solving.

Brazil

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What I'm looking for

I seek a role that values collaboration, offers growth opportunities, and challenges my technical skills.

With over 10 years of experience as a Support Analyst, I have honed my skills in customer service, technical problem resolution, and process optimization. My focus is on delivering agile and effective solutions that ensure user satisfaction and operational continuity. I possess a strong diagnostic ability and am adept at providing support in IT infrastructure, thriving in high-pressure environments while always aiming for service excellence and continuous improvement.

In my recent role as a Pleno Support Analyst at Hype Tecnologia, I managed incident control with SLA adherence, documented operational procedures, and provided comprehensive user support across the organization. My previous experience at IT-One involved operating monitoring tools and executing backup routines, further solidifying my technical expertise. I am currently pursuing a degree in Computer Networks, which complements my extensive practical knowledge.

Experience

Work history, roles, and key accomplishments

Analista de Suporte Pleno

Hype Tecnologia

Dec 2022 - Oct 2024 (1 year 10 months)

Responsável pelo gerenciamento de incidentes, documentação de procedimentos operacionais e suporte aos usuários. Especializado em infraestrutura de TI e manutenção de equipamentos, garantindo a continuidade operacional e a satisfação dos usuários.

Active Directory Google Workspace SLA

Analista de Suporte

IT-One

Nov 2020 - Sep 2022 (1 year 10 months)

Atuação em suporte técnico de nível 1 e 2, operação de ferramentas de monitoramento e execução de rotinas de backup. Experiência em virtualização e configuração de serviços como VPN e Terminal Service.

Zabbix Backup VPN

Consultor

Capitale Investimentos e Operações Financeiras

Oct 2020 - Apr 2021 (6 months)

Consultoria em produtos financeiros, com foco em apresentação, negociação e prospecção de novos clientes. Responsável pela divulgação de produtos e serviços financeiros.

Education

Degrees, certifications, and relevant coursework

Instituto Federal de Minas Gerais

Technologist, Computer Networks

2022 - 2024

Currently pursuing a degree in Computer Networks, focusing on the administration of access, incident management, and technical support. The program emphasizes practical skills in managing IT infrastructure and providing effective solutions in high-pressure environments.