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Hemalatha Katakam

@hemalathakatakam

ServiceNow Administrator & Developer at Teleperformance, configuring platform workflows and integrations across enterprise ITSM.

India

Message

At Teleperformance, I build ServiceNow catalogs and configure application modules, tables, forms, and policies. I also support day-to-day platform operations and maintenance.

I configure access controls, notifications, and scripts, and deploy update sets from non-production to production instances.

At Concentrix Daksh Services Pvt. Ltd., I worked across ServiceNow administration and development, including catalog items, reports, and dashboards. I also configured scheduled jobs, SLAs, and data transforms.

I worked on Salesforce and Confluent Kafka integrations, including publishing and consuming messages between Kafka and ServiceNow. I hold the Certified ServiceNow Administrator (CSA) certification, along with ServiceNow Flow Designer and Integration-Hub certifications.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Administrator & Developer

Current

Teleperformance

Jul 2025 - Present (1 year 3 months)

Responsible for building catalogs, catalog categories, and record producers. Performed creation of application modules, tables, forms, and UI policies, and managed user administration and access controls.

ServiceNow ITSM Music Producer Order Guides Application Modules Tables Forms UI Policies UI Actions Data Policies User Administration Access Control Email Notifications Client Script Business Rules Update Sets Security

ServiceNow Administrator & Developer

Concentrix Daksh Services Pvt. Ltd.

Dec 2021 - Jan 2025 (3 years 1 month)

Worked on business rules, client scripts, data policies, and UI policies. Created update sets, access controls, scheduled jobs, and SLAs, and handled integrations with Salesforce and Confluent Kafka.