Helen Obioma

I’m a Customer Support Representative with experience supporting customers from first contact through resolution, while also generating sales leads and strengthening trust through open, interactive communication. I manage incoming calls, provide accurate and complete information, and handle complaints and questions professionally.

Across my roles, I focus on understanding customers’ needs, offering appropriate solutions and alternatives within time limits, and following communication procedures, guidelines, and policies. At Brekete Family Smart City, I also scan, file, and maintain customer document records, take orders, and process required information to keep service consistent.

Before customer support, I built strong administrative and client-facing experience as a Secretary at Compass Solicitors Law Firm and S.N Illonuba & Co., including scheduling appointments, organizing legal documents, and preparing court statements and forms. I began earlier as a Sales Representative at Lifted Communications, selling telecommunications products and services, submitting accurate orders, and preparing weekly and monthly reports—then continued my growth with Mass Communication education and customer service-focused certifications including Hubspot Academy’s Inbound program.