Helen Durán
@helen_duran
I manage key-account collections, reconciliations, fraud prevention, and compliance.
Costa RicaWhat I'm looking for
At Brenntag Business Services, I manage collections for strategic key accounts, keeping past-due balances below 5% for three consecutive quarters while resolving payment discrepancies and disputes. Previously at Citrix Systems, I handled collections and reconciliations for global enterprise accounts and supported non-standard billing.
I've also spent more than a decade investigating fraud at GP Services Intermedia, reviewing KYC documentation and supporting AML and GDPR compliance. Across customer service, quality assurance, and team leadership roles, I've trained teams, improved service performance, and handled complex escalations in English and Spanish.
Experience
Work history, roles, and key accomplishments
Senior Collections Analyst for Key Accounts
Brenntag Business Services SRL
Jan 2023 - Present (3 years 7 months)
Managed collections for key strategic clients, maintaining past due balances under 5% for three consecutive quarters. Conducted detailed reconciliations, investigated payment discrepancies, and supported dispute resolution processes.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional (UNA)
Bachelor's Degree, English as a Second Language
1997 - 2004
Pursued a Bachelor's Degree in English as a Second Language, developing strong language and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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