Daniel Arce
@danielarce
I build customer relationships, resolve complex issues, and drive account growth.
Costa RicaWhat I'm looking for
I've managed strategic customer accounts at City Co. Communications, identifying opportunities for growth, retention, and service adoption while partnering with sales, product, engineering, and operations teams.
Across Linepros, CSS Corp., and Sykes, I've supported customers through technical issue resolution, account maintenance, billing assistance, promotions, and platform content. I maintain accurate records, improve processes, and help deliver strong customer experiences in fast-paced environments.
I've also analyzed credit and fraud risk at Digital Forensics, Teleperformance (VISA), and Western Union, reviewing applications, financial statements, transaction data, and customer documentation. I'm fluent in English and Spanish and bring more than 10 years of customer-facing experience.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Linepros
Jul 2024 - May 2026 (1 year 10 months)
Managed customer profiles, account configurations, and account maintenance. Created bonuses, promotions, and marketing configurations, and delivered technical support in fast-paced environments.
Credit Analyst
Digital Forensics
Jan 2024 - Jan 2025 (1 year)
Evaluated credit applications, financial statements, and risk profiles. Prepared recommendations and monitored active accounts to support business decisions.
Customer Success Senior Agent
City Co. Communications
Jan 2019 - Jan 2024 (5 years)
Managed strategic customer accounts and maintained strong client relationships. Identified growth opportunities and collaborated with cross-functional teams to resolve escalated concerns.
Technical Support Representative
CSS Corp.
Jan 2017 - Jan 2019 (2 years)
Diagnosed and resolved complex technical issues. Conducted root cause analysis and documented solutions to improve service quality.
Fraud Analyst Agent
Teleperformance
Jan 2014 - Jan 2017 (3 years)
Investigated suspicious transactions and fraud indicators. Verified customer activity and protected account security.
Senior Customer Service Agent
Sykes
Jan 2012 - Jan 2014 (2 years)
Delivered customer support, billing assistance, and product guidance. Assisted with training and team performance initiatives.
Fraud Analyst Agent
Western Union
Jan 2011 - Jan 2012 (1 year)
Reviewed transaction data and customer documentation. Used AS400 systems and maintained investigation records.
Education
Degrees, certifications, and relevant coursework
INA Languages
Executive English for Services, English
Completed Executive English for Services program.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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