Luis Madrigal

At HQC CR, I managed inbound inquiries for Walker Advertising, assessing callers' needs and qualifying sales leads that developed into new customers. I also guided customers toward service options and upgrades suited to their situations.

At Simple Call Solutions, I handled inbound and outbound calls for Sensible Auto, explaining payment options and setting up payment arrangements and plans. I also explained contract terms and followed complaints and service tickets through to resolution.

At Valor Global Technologies, I negotiated two-party agreements to settle outstanding debts and analyzed cases for potential fraud and financial threats. I also supported new hires during onboarding by sharing processes and day-to-day best practices.

At Vialinx, I handled service inquiries for Time Warner Cable, identified customer needs, generated sales leads, and helped customers upgrade their services. I bring bilingual English and Spanish customer service experience across legal-services marketing, auto lending, and telecommunications.