At Smartsheet, I manage collections for a strategic portfolio of 300+ B2B commercial accounts. I review aging trends and work with internal teams and clients to resolve payment discrepancies, misapplied cash, and duplicate billing.
At Amazon, I managed a portfolio of 100+ enterprise and large accounts and developed collection strategies based on payment behavior and financial risk. I also analyzed account data and prepared AR performance metrics and cash forecasts for Weekly Business Reviews.
As an Accounts Receivable SME at AWS Amazon, I led root cause analyses on high-risk disputes and process gaps, and served as an escalation point for complex accounts. I mentored and onboarded new hires and helped pilot AR tools and document standard operating procedures.
Earlier, I resolved invoice disputes at Cargill and managed collections and payment plans across 1,000+ LATAM accounts at Thomson Reuters. At Amazon AWS, I reduced overall DSO by 15% within a 12-month period, and a regional collection playbook I drafted was adopted across LATAM AR teams.
