JMJavier Mellior
@javiermellior
Results-driven Fraud Risk Specialist
Costa RicaWhat I'm looking for
Results-driven Fraud Risk Specialist with over 5 years of experience in fraud detection and prevention, successfully reducing fraud incidents by 20% through the implementation of advanced strategies and data-driven insights. Led cross-functional teams to streamline fraud prevention processes, increasing operational efficiency by 15%. Expert in analyzing complex data sets to identify fraud trends and mitigate risks in global operations. Bilingual leader (English/Spanish) with certifications in Agile, Scrum, and Lean Six Sigma, specializing in driving compliance and risk management initiatives.
Experience
Work history, roles, and key accomplishments
Payment Processing Specialist
Western Union
Nov 2023 - Present (1 year 7 months)
Responsible for processing a high volume of payment transactions, monitoring transaction errors, and ensuring compliance with regulations. Focused on customer satisfaction and fraud risk identification.
Risk Analyst I
Amazon
Jan 2020 - Feb 2024 (4 years 1 month)
Developed fraud prevention mechanisms and implemented detection rules, leading to a significant reduction in fraudulent activities. Enhanced monitoring efficiency and trained new team members.
Dispatcher (Back Up Supervisor)
HP Inc.
Oct 2018 - Dec 2019 (1 year 2 months)
Coordinated logistics and communication with internal teams and external vendors to ensure timely delivery of repair parts. Managed a small team and facilitated stakeholder communication.
Escalated Call Resolution Expert
Sykes (Foundever)
Jul 2017 - Oct 2018 (1 year 3 months)
Managed escalated fraud-related customer calls, investigated complex cases, and provided training for new hires on fraud detection and customer service.
Education
Degrees, certifications, and relevant coursework
Colegio San Francisco de Sales
High School Diploma, High School
2013 - 2017
Universidad Catolica del Tachira
Lawyer, Law
2012 - 2017
Availability
Location
Costa RicaAuthorized to work in
Social media
Job categories
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