Javier Mellior

Responsible for processing a high volume of payment transactions, monitoring transaction errors, and ensuring compliance with regulations. Focused on customer satisfaction and fraud risk identification.

Developed fraud prevention mechanisms and implemented detection rules, leading to a significant reduction in fraudulent activities. Enhanced monitoring efficiency and trained new team members.

Coordinated logistics and communication with internal teams and external vendors to ensure timely delivery of repair parts. Managed a small team and facilitated stakeholder communication.

Managed escalated fraud-related customer calls, investigated complex cases, and provided training for new hires on fraud detection and customer service.