Looking for a job

Heimmy Inoue

@heimmyinoue

I improve high-volume support operations through policy interpretation, process documentation, and customer issue resolution.

Philippines

Message

What I'm looking for

Career Growth and Skill Development

Policy specialist, operations and support professional with experience in BPO, technical support, sales operations, and process execution across global clients. Skilled in interpreting complex information, documenting processes, resolving customer issues, and collaborating with cross-functional teams to improve operational consistency. Experienced in fast-paced, high-volume environments with strong analytical thinking, attention to detail, and excellent English and Tagalog communication skills. Adept at identifying process improvements, coaching peers, and leveraging technology to streamline workflows.

Experience

Work history, roles, and key accomplishments

Current

Operations Support

Current

TDCX

Jan 2024 - Present (2 years 9 months)

Managed high-volume customer interactions while following standardized operational procedures. Identified customer needs through structured questioning and analysis, and shared process improvement recommendations with team members.

Process documentation Quality Assurance Process Improvement Root Cause Analysis Escalation Handling Technical Troubleshooting Stakeholder Communication Google Workspace