Mark Daniel Datangel

I’m an operations and AI-delivery professional with 8 years of experience across customer service, quality, policy, and data operations. I’ve supported Australian clients at Concentrix and now support Directors and Senior Managers across six nationalities at TaskUs—delivering consistent execution, proactive risk-flagging, and data-driven updates without being prompted.

As a Business Insight Analyst at TaskUs, I coordinate real-time data requests and status updates for leaders across multiple concurrent workstreams, covering intake, organization, validation, tracking, and reporting. I build and maintain systems tracking 15+ KPIs weekly, write basic SQL for extraction and validation, and configured and deployed Google Gemini Gems across four departments in one week despite starting with no prior SOP or guidance.

Previously, as a Policy Specialist for Content Moderation, I applied 26 policies across 4 simultaneous workflows (text, photo, audio, and video) while maintaining ~98% accuracy across 500+ cases monthly. I coordinated directly with client-side policy owners to close SOP gaps, escalated edge cases for official rulings, and authored supplemental Workplace guidance so Team Leaders, QAs, and Trainers could enforce clarified requirements—especially for a Generative AI campaign.

I also bring a strong quality and customer-facing foundation from my roles supporting operations through quality tracking and structured feedback, plus earlier voice and live chat customer support for Australian clients using Oracle CC&B. I’m reliable, self-directed, and built for long-term remote roles where ownership and consistency are non-negotiable.