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Hector Guerra

@hectorguerra

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CRM implementation and sales operations at RAMALHO & GUERRA, configuring Clint and RD Station for sales workflows.

Brazil

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What I'm looking for

I’m looking to focus on CRM Implementation, CRM Operations, or Sales Operations in a remote role where I can combine my commercial background with my experience in systems, workflows, and process improvement.

At RAMALHO & GUERRA, I implemented and configured Clint and RD Station to support sales and customer relationship management. I designed pipelines, set up lead qualification and distribution, and developed dashboards to track performance and targets.

At FUTEBOL INTERATIVO, I implemented Zendesk to centralize customer communication and organized support workflows, including automated WhatsApp journeys using Take Blip. I’m looking to focus on CRM Implementation, CRM Operations, or Sales Operations in a remote role.

Experience

Work history, roles, and key accomplishments

Current

Sales & CRM Operations

Current

Ramalho & Guerra

Mar 2022 - Present (4 years 8 months)

Implemented and configured Clint and RD Station to support sales and customer relationship management. Designed sales pipelines, configured custom fields, lead qualification, and distribution, and developed dashboards to track performance.

Clint RD Station CRM Configuration Pipeline Structure Lead Qualification Dashboarding Workflow Automation User Access Management

High-Ticket Sales Closer

TripleTen Brasil

Jun 2025 - Jan 2026 (7 months)

Conducted consultative sales conversations with prospective students interested in technology bootcamps. Managed follow-ups, addressed objections, and used HubSpot to track prospects and commercial activities.

Consultative Sales Follow up Management Objection Handling HubSpot

Customer Success Manager

Futebol Interativo

Sep 2020 - Jan 2022 (1 year 4 months)

Implemented Zendesk from scratch to centralize customer communication and structured support processes. Developed a Help Center with FAQs and tutorial videos, and implemented WhatsApp support workflows using Take Blip.

Zendesk Take Blip Customer Support Help Center Onboarding Retention WhatsApp Automation

Commercial Operations Director

Apta Consultoria Jr.

Jan 2020 - Dec 2020 (11 months)

Configured Ploomes CRM and designed Pipefy workflows for Sales, Projects, Marketing, and People Management. Structured workflow stages, responsibilities, user roles, and automations, and supported commercial operations.

Ploomes Pipefy CRM Configuration Workflow Design Process Automation Commercial Operations

Inside Sales Representative

Futebol Interativo

May 2020 - Sep 2020 (4 months)

Communicated with prospective students, presented educational programs, managed follow-ups, and handled enrollments.

Inside Sales Communications Lead Enrollment management

Freelance Translation Evaluator

Unbabel

Aug 2018 - May 2020 (1 year 9 months)

Evaluated AI-generated translations of customer support messages for accuracy, clarity, contextual relevance, and tone. Identified semantic, syntactic, and communication issues affecting translation quality.

Translation Evaluation Quality Assurance language proficiency

Project Consultant

Apta Consultoria Jr.

Apr 2019 - Dec 2019 (8 months)

Participated in People Management consulting projects involving recruitment and selection, organizational climate assessment, and competency development. Supported consulting activities and began working with CRM and internal workflow tools.

People Management Recruitment Organizational Climate Competency Development CRM