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Judy Frey

@judyfrey

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Proactive Senior Project Manager with expertise in operations management.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and professional growth, where I can leverage my project management expertise to drive impactful results.

I am a proactive and highly organized professional with extensive experience in the hospitality, gaming, and retail industries. My career has been dedicated to leading large-scale, customer-facing technology projects, overseeing operations, and ensuring regulatory compliance. I excel in project planning, risk management, and fostering cross-functional collaboration, always with a strong focus on customer satisfaction and employee development.

In my recent role as a Senior Project Manager at Agilysys, I managed major hotel accounts, including Hilton and Marriott, leading projects that prioritized revenue generation and customer satisfaction. I utilized various enterprise tools to streamline project documentation and scheduling, while also mentoring teams and implementing process improvements. My background includes overseeing multi-site operations and coordinating training programs, which has equipped me with the skills to drive efficiency and deliver exceptional service.

With a strong commitment to continuous professional development, I actively pursue certifications and seek opportunities to enhance my skills. I am passionate about creating collaborative work environments that foster growth and innovation, and I am eager to bring my expertise to new challenges in the project management field.

Experience

Work history, roles, and key accomplishments

Senior Project Manager

Agilysys, Inc.

Apr 2023 - Apr 2025 (2 years)

Managed major hotel accounts, including Hilton and Marriott brands, leading customer-facing projects focused on revenue generation and high customer satisfaction. Utilized various tools for project documentation and scheduling, and developed project plans according to company standards. Identified, managed, and reported project risks.

Project Management Risk Management Customer Satisfaction Teams Salesforce OpenAir

Project Manager

Agilysys, Inc.

Apr 2022 - Apr 2023 (1 year)

Managed Major Accounts projects within the first six months of hire and developed new policies and procedures that became universal throughout specific departments. Served as the head trainer for new project managers. Managed project schedules, budgets, and resources.

Project Management Policy Development Training Budgeting Cost Control Analytical Skills

Director of Operations

Wyoming Horse Racing LLC (WHR)

Jan 2021 - Jan 2022 (1 year)

Oversaw day-to-day operations and all company projects, directing operational goals, HR functions, and regulatory compliance. Created a collaborative work environment and trained staff for career growth. Managed CMS vendor relationships and systems implementation.

Operations Management Regulatory Compliance Team Leadership Staff Training Vendor Management Systems Implementation Strategic Thinking

Regional Manager

Wyoming Horse Racing LLC (WHR)

Jan 2017 - Jan 2021 (4 years)

Supervised operations across six sites and 80+ employees, improving customer engagement through creative promotions and initiatives. Conducted management training and supported daily strategy planning. Managed scheduling and resource conflicts.

Employee Supervision Customer Engagement Training Manager Strategic Planning Resource Allocation

Site Manager

Wyoming Horse Racing LLC (WHR)

Jan 2015 - Jan 2017 (2 years)

Oversaw daily site operations, team scheduling, and productivity improvements. Cross-trained team members and maintained customer satisfaction standards. Supported daily strategy planning.

Scheduling Team Productivity Improvement Cross Training Support Customer Satisfaction Team Leadership Process Improvement

Assistant Manager

Wyoming Horse Racing LLC (WHR)

Oct 2013 - Jan 2014 (3 months)

Delivered frontline customer service in a high-stress environment. Trained customers and staff on betting systems and procedures. Maintained customer satisfaction standards.

Customer Service Training Frontline Support Problem Solving Customer Relationship Management Front Line Support

Assistant Store Manager

Walmart Supercenter

Sep 2009 - Aug 2012 (2 years 11 months)

Achieved rapid promotion from stocker to management, overseeing multiple departments. Managed scheduling, inventory, team development, and customer service initiatives. Trained associates on POS systems and improved process effectiveness.

Scheduling Inventory Management Customer Service Process Improvement

Education

Degrees, certifications, and relevant coursework

University of Wyoming

Degree, Health and Physical Education/Fitness

Obtained a degree in Health and Physical Education/Fitness from the University of Wyoming. This program focused on various aspects of health, physical activity, and overall well-being.

John Maxwell Company

Certification, Leadership Coaching

Completed the Certified Leadership Coach program through the John Maxwell Company. This certification enhanced leadership skills and provided tools for coaching and developing others.