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Serge Nkoy

@sergenkoy

Message

I lead enterprise payment, POS, and restaurant technology deployments at scale.

United States

Message

I'm leading payment and restaurant technology initiatives at Starbucks, modernizing drive-thru payments and replacing payment devices across U.S. and Canada stores. I manage pilots, rollout readiness, vendor workstreams, installation standards, and operational stabilization.

Previously, I delivered technology readiness for approximately 130 new Tractor Supply and Petsense stores annually, while leading payment-system rollouts at Shake Shack that included approximately 500 terminals, payment gateways, Aloha POS, Ingenico, FreedomPay, and PCI compliance.

My background spans more than 15 years across Aramark, IBM, Akima IT Group, Chick-fil-A, and Ahold Delhaize. I bring hands-on program governance, vendor coordination, Agile delivery, infrastructure knowledge, and experience guiding complex deployments from planning through operational handoff.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Project Manager

Current

Starbucks

Feb 2026 - Present (7 months)

Lead enterprise payment-technology initiatives for Starbucks restaurants, including drive-thru payment modernization and payment-device lifecycle replacement. Manage cross-functional teams and vendor workstreams to ensure successful deployment and operational stabilization.

Payment Systems POS Verifone NCR Project Management Vendor Management Deployment Planning RAID Agile Cross functional Coordination

Senior IT Project Manager

Tractor Supply Co.

Jun 2023 - Jul 2026 (3 years 1 month)

Led IT deployment programs for new Tractor Supply and Petsense stores, coordinating technology readiness for approximately 130 new stores annually. Managed vendors, budgets, and cross-functional planning for large-scale store rollouts and technology refreshes.

IT Deployment POS Network Infrastructure Vendor Management Project Management RAID Budgeting Forecasting Resource Planning

Payment Implementation Specialist

Chick-fil-A

Nov 2024 - Feb 2025 (3 months)

Managed end-to-end implementation of new restaurant POS and payment systems, including payment gateway integration, hardware deployment, testing, and restaurant-team readiness. Served as liaison among business leadership, payment processors, and technical support teams.

Payment Systems POS Payment Gateway Integration Hardware Deployments Training Risk Mitigation

Senior IT Project Manager

Ahold Delhaize

Dec 2022 - Jun 2023 (6 months)

Led Electronic Shelf Label implementations across grocery banners including Stop & Shop, Hannaford, and Food Lion. Managed Agile planning, scope, schedules, milestones, RAID logs, quality assurance, and delivery governance.

Electronic Shelf Labels Agile Project Management RAID Quality Assurance Delivery Governance

IT Project Manager

Shake Shack

Feb 2020 - Nov 2022 (2 years 9 months)

Led enterprise payment-system implementations across Shake Shack restaurants, including payment gateway integration, Aloha POS integration, Ingenico/FreedomPay devices, PCI compliance, and nationwide rollout of approximately 500 payment terminals. Managed infrastructure upgrades and vendor coordination.

Payment Systems POS Aloha Ingenico Freedom Pay PCI Compliance Network Infrastructure Vendor Management Project Management

Scrum Master

Akima IT Group

Feb 2018 - Jan 2020 (1 year 11 months)

Facilitated sprint planning, daily scrums, sprint reviews, retrospectives, and stakeholder meetings for development teams. Removed impediments, coached teams on Agile/Scrum practices, and supported backlog management.

Agile Scrum Sprint Planning Backlog Management Coaching Continuous Delivery

IT Manager / Project Manager - POS & Payments

Aramark

Jan 2008 - Feb 2018 (10 years 1 month)

Managed enterprise IT, POS, and payment projects across major venues and accounts, including design and rollout of scalable electronic payment solutions and multiple POS platforms. Led large-scale FreedomPay EMV deployments for PCI compliance and managed regional IT infrastructure.

POS Payment Systems Freedom Pay EMV Technology PCI Compliance IT Infrastructure Windows Server Cisco Networking Budget Management Team Leadership

Product Engineer

IBM

Jan 2003 - Jan 2008 (5 years)

Supported design and deployment of IBM Point-of-Sale Self-Checkout registers for Walmart and other grocery customers. Provided technical support and training to field engineers, maintained release documentation, and staged systems to customer specifications.

POS Self Checkout Systems Technical Support Training Documentation Unix Administration

Education

Degrees, certifications, and relevant coursework

Georgia Middle State University

Information Technology studies, Information Technology

2010 - 2013

Pursued Information Technology studies with coursework in Cybersecurity, Digital Forensics, Software Engineering, Web Application Development, and IT Project Management.