Clayton Griffin

I've led enterprise SaaS implementations at IGT, formerly Venuetize powered by Everi, managing requirements, configuration, integrations, testing, training, launch readiness, go-live support, and ongoing optimization.

I reduced onboarding and implementation timelines by 25% through process redesign, improved training, standardized documentation, and repeatable workflows. I translate client requirements into practical configurations and integration plans across POS, payments, mobile ordering, inventory, digital wallets, and commerce platforms.

I prepared four MLB organizations for digital-wallet launches and supported MLS platform upgrades while maintaining 100% platform availability during critical live operations.

Earlier, I owned SaaS onboarding at Smartcare, resolved complex POS escalations at Revel Systems, led NOC operations at Serve Virtual Enterprises, and managed IT service delivery at Tata Consultancy Services. I bring hands-on experience in stakeholder alignment, risk management, client training, and post-launch adoption.